Front Desk Night Auditor

The Hotel Alex Johnson; Rapid City (SD); On-site; USD 28,000 - 38,000; Full time

Job summary

The Hotel Alex Johnson in Rapid City is seeking a Front Desk Clerk to handle room reservations, check guests in and out, issue keys and related materials, and provide information on hotel services and local attractions.

You will balance daily reports, process charges, maintain front desk and lobby cleanliness, wear a uniform, arrange transportation, and support guests with confidentiality and security.

Responsibilities

• Handle room reservations and check guests in and out.
• Issue room keys, pamphlets, discount cards as needed.
• Provide information to guests about hotel services and local entertainment, shopping, business and travel.
• Ensure confidentiality, security and safety of guests at Front Desk.
• Arrange transportation for guests.
• Compute bills, post charges, collect payments and make change.
• Run daily and other reports (hand written and computer).
• Maintain the cleanliness and neatness of the front desk and lobby area.
• Wear a uniform and nametag at all times on property.
• Balance all daily reports for the Hotel.
• Post and balance charges in a timely and efficient manner.
• Other duties may be assigned to meet business needs.

Job description

• Responsible for making room reservations and checking guests in and out of the Hotel as needed.
• Issues room keys, Pamphlets, discount cards, etc as needed.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
• Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all times
• Arranges transportation for guests as needed.
• Compute bills, post charges, collects payment and makes change for guests.
• Runs various reports - hand written and computer.
• Maintain the cleanliness and neatness of the front desk and lobby area.
• Must wear a uniform up to property standards and nametag at all times on property.
• Balance all daily reports for the Hotel.
• Post and balance charges in a timely and efficient manner.
• Other duties may be assigned to meet business needs.