Front Desk/Night Audit Starting at $16.00/Hour

Aiden by Best Western St George; St. George (VT); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Competitive wages

Growth opportunities

Employee discounts at hotels

Profit sharing

Semi-annual incentives

401k match

Medical benefits for full-time

Telehealth

Dental & Vision

Team travel benefits

On-demand pay

Job summary

Aiden By Best Western St George is seeking a part-time front desk team member for a 11pm-7am shift in Vermont. You will handle guest check-ins/outs, reservations, and payments, while delivering friendly, proactive service and maintaining brand standards.

Applicants should be organized, reliable, and comfortable working with computer systems. Benefits and opportunities for advancement are highlighted in the job listing.

Qualifications

• Proactive customer service mindset.
• Excellent verbal and non-verbal communication.
• Strong organization and attention to detail.
• Able to use computer software efficiently.
• Adhere to brand standards of service.

Responsibilities

• Manage guest reservations (check-ins/outs) via phone and online.
• Process credit card and cash transactions.
• Coordinate with departments to ensure high service level.
• Prepare Daily Activity Reports and deposits.
• Maintain lobby and work areas; perform weekly deep cleaning.
• Conduct property and pool checks.
• Occasional package shipment or receiving.
• Handle incoming guest calls and upsell reservations.
• Know property types, amenities, and breakfast service.
• Abide by handbook policies and dress code.

Skills

Customer service

Verbal communication

Non-verbal communication

Attention to detail

Computer skills

Brand standards

Guest issue resolution

Tools

Reservation system

Credit card processing

Job description

Description

Aiden By Best Western

Starting at $16.00/hr+ (Depending on Experience), Raises & Commission based on performance

Employment: Part-Time 11pm-7am

Hours: 3 to 4 days a week.

What will YOU get from US?

• Extremely competitive wages
• Opportunities to grow within the company
• Employee Discounts at our hotels
• Company Profit Sharing
• Semi-annual cash incentives
• 401k match
• Additional benefits available for full-time team members include Medical, Telehealth, Dental & Vision, & more
• Team Member travel benefits
• On Demand Payment provides you with greater financial flexibility to manage unexpected expenses, providing you access to a portion of your earned wages prior to pay day

What do we need from you?

• Proactive customer service
• Responsible, teachable, and reliable
• Strong verbal & non-verbal communication skills, in person and over the phone
• Organized & high attention to detail
• Competent computer & software abilities
• Abide by brand standards for level of service
• Identity & overcome guest issues quickly and attentively

Requirements

Key Responsibilities:

• Manage guest reservations i.e. check-ins, check-outs, reservations online & over the phone
• Processing credit card & cash transactions
• Coordinating with other departments for high level of service
• Daily Activity Reports and deposit drops
• Lobby & work area to be cleaned and well maintained; weekly deep cleaning assigned
• Property & pool checks
• Occasional package shipment or receiving
• Manage incoming customer calls
• Sales skills for new reservations including rates and availability
• Comprehensive knowledge of the property i.e. room types, amenities, breakfast service, etc.
• Approachable, hospitable demeanor when interacting with guests in person and over the phone
• Ensure guest security by following procedures set forth by the handbook
• Abide by company policies set forth by the handbook including dress code, reliability, reporting to manager, etc.
• Able and willing to perform other tasks that may be asked by management including flexible work hours