Night Auditor

White Lodging Careers; Louisville (KY); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

DailyPay

Unlimited referral bonuses

401(k) with company match

Paid time off (PTO) with rollover

Complimentary wellness tools

Leadership development & tuition reimb

Discounts on rooms, dining, and travel

Growth opportunities across multiple酒店

Medical, dental, and vision insurance—

Life and disability insurance

Paid parental leave

Employee Assistance Program (EAP)

Résumé du poste

White Lodging is seeking a dedicated overnight front desk professional and night auditor to join our team. You will be the primary guest contact during late hours, handling check-ins, check-outs, and special requests with courtesy and efficiency.

You will balance daily transactions, reconcile cash, and prepare nightly financial summaries for hotel management. The role requires excellent communication, sharp attention to detail, and the ability to maintain composure while delivering outstanding

Qualifications

• Previous hotel front desk, night auditor, or hospitality experience preferred; we will train the right candidate with the right attitude and attention to detail.
• Strong communication skills and a genuine passion for delivering exceptional guest service during overnight hotel hours.
• Sharp attention to detail and accuracy in balanced reports and nightly audits.
• Outgoing, positive personality with the ability to adapt to any guest situation overnight.
• Collaborative mindset and ability to work independently through the night.
• Physical ability to stand and move quickly for extended periods and work overnights, weekends, and holidays.

Responsabilités

• Serve as the primary point of contact for hotel guests during overnight hours, assisting with check-in, check-out, and special requests.
• Balance hotel and restaurant transactions at close of business, including cash handling and nightly audit processes.
• Follow all credit, cash-handling, and accounting procedures per White Lodging standards.
• Run nightly audit reports, record revenues, and prepare end-of-night summaries for management.
• Explain standard hotel reports and guest folios to guests or staff as needed; act as on-site authority overnight.
• Ensure security and confidentiality of guest information throughout overnight shifts.
• Respond to and resolve guest concerns with professionalism and empathy.
• Perform other duties as assigned.

Connaissances

Guest service

Communication

Attention to detail

Night shift readiness

Teamwork

Description du poste

Description

Summary

Who We Are

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

What You'll Do

• Serve as the primary point of contact for hotel guests during overnight hours — assisting guests efficiently, courteously, and professionally with all front desk functions including check‑in, check‑out, and special requests
• Balance all hotel and restaurant transactions at the close of each business day — including credit card reconciliation, cash handling, and change fund management as part of the nightly hotel audit process
• Consistently follow all hotel credit, cash‑handling, and accounting procedures in accordance with White Lodging standards and brand compliance requirements
• Run nightly audit reports, record all hotel revenues and statistics accurately, and prepare end‑of‑night financial summaries for hotel management review
• Read, analyze, interpret, and clearly explain standard hotel reports, guest folios, and emergency procedures — serving as the on‑site point of authority during overnight hours
• Ensure the security and confidentiality of all guest information and hotel data throughout every overnight shift
• Effectively respond to and resolve guest concerns and complaints with professionalism, empathy, and a genuine commitment to guest satisfaction
• Perform other duties as assigned

What You'll Bring

• Previous hotel front desk, night auditor, or hospitality experience preferred — not required; we will train the right candidate with the right attitude and attention to detail
• Strong communication skills and a genuine passion for delivering exceptional guest service during overnight hotel hours
• Sharp attention to detail and accuracy — you take pride in balanced reports, error‑free folios, and a clean audit every night
• An outgoing, positive personality with the flexibility and composure to adapt to any guest situation that arises during an overnight shift
• A collaborative mindset and genuine desire to contribute to the hotel front desk team — even when working independently through the night
• Physical ability to stand and move at a fast pace for extended periods; full availability to work overnight shifts, weekends, and holidays as a 24‑hour hotel operation requires

Other information

What You Can Look Forward To

• Advanced scheduling with easy shift swapping via our app
• DailyPay — get paid when you need it
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Full-time associates also receive:
  • Medical, dental, and vision insurance — starting day 1
  • Life and disability insurance
  • Paid parental leave
  • Employee Assistance Program (EAP)