Front Desk & Night Audit Specialist — Weekend Availability

Fairfield Inn & Suites O'Fallon, IL; Glenview (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Fairfield Inn & Suites O'Fallon, IL is seeking a friendly Front Desk Agent / Night Audit to welcome guests and ensure a seamless stay. You will handle check-ins/outs, answer questions, and perform nightly audit tasks while keeping the front desk organized.

Requirements include at least 1 year in hospitality, strong communication, multitasking, basic computer skills, and a professional demeanor. Weekend availability and the ability to work both afternoon and overnight shifts are essential.

Qualifications

• At least 1 year of experience in hospitality or front desk.
• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Basic computer skills to manage reservations and nightly tasks.
• Friendly, professional demeanor and guest-focused service.

Responsibilities

• Greeting and assisting guests with check-ins, check-outs, and reservations.
• Providing exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Managing the night audit process, including reconciling daily transactions and preparing financial reports.
• Maintaining a clean and organized front desk area.
• Communicating effectively with other departments to ensure smooth operations.
• Upholding hotel policies and ensuring guest satisfaction at all times.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Professional demeanor

Job description

Fairfield Inn & Suites O'Fallon, IL is seeking a friendly Front Desk Agent / Night Audit to welcome guests and ensure a seamless stay. You will handle check-ins/outs, answer questions, and perform nightly audit tasks while keeping the front desk organized.

Requirements include at least 1 year in hospitality, strong communication, multitasking, basic computer skills, and a professional demeanor. Weekend availability and the ability to work both afternoon and overnight shifts are essential.