Front Desk Agent / Night Audit

Fairfield Inn & Suites O'Fallon, IL; Glenview (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Fairfield Inn & Suites O'Fallon, IL is seeking a friendly Front Desk Agent / Night Audit to welcome guests and ensure a seamless stay. You will handle check-ins/outs, answer questions, and perform nightly audit tasks while keeping the front desk organized.

Requirements include at least 1 year in hospitality, strong communication, multitasking, basic computer skills, and a professional demeanor. Weekend availability and the ability to work both afternoon and overnight shifts are essential.

Qualifications

• At least 1 year of experience in hospitality or front desk.
• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Basic computer skills to manage reservations and nightly tasks.
• Friendly, professional demeanor and guest-focused service.

Responsibilities

• Greeting and assisting guests with check-ins, check-outs, and reservations.
• Providing exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Managing the night audit process, including reconciling daily transactions and preparing financial reports.
• Maintaining a clean and organized front desk area.
• Communicating effectively with other departments to ensure smooth operations.
• Upholding hotel policies and ensuring guest satisfaction at all times.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Professional demeanor

Job description

Join Our Team as a Front Desk Agent / Night Audit at Fairfield Inn & Suites O'Fallon, IL!

Are you someone who enjoys creating a welcoming environment and ensuring guests have a seamless experience? At Fairfield Inn & Suites O'Fallon, IL, we’re looking for a friendly and detail-oriented Front Desk Agent / Night Audit to join our team. If you have a knack for hospitality and enjoy working in a dynamic environment, we’d love to hear from you!

Must be available for both 3PM-11PM desk shifts and 11PM-7AM Night Audit shifts. Must have weekend availability.

What You'll Be Doing

As a Front Desk Agent / Night Audit, you’ll be the face of our hotel, ensuring every guest feels valued and cared for. Your key responsibilities will include:

• Greeting and assisting guests with check-ins, check-outs, and reservations.
• Providing exceptional customer service by addressing guest inquiries and resolving any issues promptly.
• Managing the night audit process, including reconciling daily transactions and preparing financial reports.
• Maintaining a clean and organized front desk area.
• Communicating effectively with other departments to ensure smooth operations.
• Upholding hotel policies and ensuring guest satisfaction at all times.

What We're Looking For

To excel in this role, you should have:

• At least 1 year of experience in a similar role or in the hospitality industry.
• Strong communication and interpersonal skills to interact with guests and team members.
• A detail-oriented mindset with the ability to multitask and stay organized.
• Basic computer skills to manage reservations and complete night audit tasks.
• A friendly and professional demeanor with a commitment to providing outstanding service.

Why Fairfield Inn & Suites O'Fallon, IL?

At Fairfield Inn & Suites O'Fallon, IL, we pride ourselves on fostering a welcoming and supportive environment for both our guests and our team. We value hard work, dedication, and a passion for hospitality. Joining our team means becoming part of a culture that prioritizes respect, teamwork, and excellence.