Front Desk & Night Audit Pro — Guest Experience Lead

Harrison Group Resort Hotels & Restaurants; Corolla (NC); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

401k

Paid time off

Health, life, dental, and vision保险

Résumé du poste

The Harrison Group Resort Hotels & Restaurants seeks a Front Desk Clerk to manage guest check-ins/outs, reservations, and guest inquiries across multiple properties in North Carolina and beyond.

You will handle guest communications, verify payment details, assist VIP guests, and coordinate with housekeeping to ensure rooms meet guest expectations. A background in hotel management helps, with flexibility for varied shifts.

Qualifications

• Experience in hotel front desk or similar role.
• Experience with hotel reservation systems such as Cloudbeds and RoomKeyPMS.
• Understanding of online travel sites (Booking.com, TripAdvisor).
• Strong customer service orientation and excellent communication skills.
• Able to stand for extended periods and lift up to 25 pounds.

Responsabilités

• Handle check-in and check-out tasks and manage reservations.
• Inform guests about rooms, rates and amenities; upsell services.
• Balance daily transactions and prepare reports for management.
• Assist late-night guests with inquiries and security oversight.

Connaissances

Customer service

Communication

Organizational skills

Formation

Hotel management degree

Outils

Cloudbeds

RoomKeyPMS

Description du poste

The Harrison Group Resort Hotels & Restaurants seeks a Front Desk Clerk to manage guest check-ins/outs, reservations, and guest inquiries across multiple properties in North Carolina and beyond.

You will handle guest communications, verify payment details, assist VIP guests, and coordinate with housekeeping to ensure rooms meet guest expectations. A background in hotel management helps, with flexibility for varied shifts.