Guest Services Lead: Front Desk & Night Audit

The Harrison Group, Inc.; Corolla (NC); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

401k

Paid time off

Health, life, dental, and vision ins.

Résumé du poste

The Harrison Group, Inc. is seeking a friendly Front Desk Clerk in Corolla, NC to manage check-in/out, reservations, guest information, and VIP services.

You will greet guests, assign rooms, and coordinate with housekeeping to ensure a smooth arrival. This role requires experience with hotel reservation software such as Cloudbeds or RoomKeyPMS, strong communication, and the ability to work varied shifts, including weekends and holidays.

Qualifications

• Experience in a hotel front desk role or equivalent.
• Experience with hotel reservation software such as Cloudbeds and RoomKeyPMS.
• Understanding of how travel planning websites operate (e.g., Booking.com, TripAdvisor).
• Customer service mindset and positive attitude.
• Ability to stand for extended periods (up to 8 hours) and to lift up to 25 lbs if needed.
• Willingness to work varied shifts, including weekends, evenings, and holidays.

Responsabilités

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify credit card data.
• Register guests and collect necessary information.
• Welcome guests, assign rooms, and provide hotel information.
• Coordinate with housekeeping to ensure rooms are clean and equipped.
• Respond to guest concerns in a timely, professional manner.
• Upsell facilities and services when appropriate.
• Maintain updated records of bookings and payments.
• Balance daily transactions and reconcile financial reports.
• Prepare and distribute daily reports for management.
• Assist late-night guests with check-ins/check-outs and inquiries.
• Monitor property security overnight.

Connaissances

Customer service

Communication skills

Organizational skills

Stand for extended periods

Formation

Degree in hotel management (preferred)

Outils

Cloudbeds

RoomKeyPMS

Description du poste

The Harrison Group, Inc. is seeking a friendly Front Desk Clerk in Corolla, NC to manage check-in/out, reservations, guest information, and VIP services.

You will greet guests, assign rooms, and coordinate with housekeeping to ensure a smooth arrival. This role requires experience with hotel reservation software such as Cloudbeds or RoomKeyPMS, strong communication, and the ability to work varied shifts, including weekends and holidays.