Night Auditor

Hampton Inn & Suites -- Enterprise; Enterprise (AL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid PTO

Uniforms Provided

Job summary

Ascent Hospitality is seeking a Night Auditor to join our team. The Night Auditor works at the front desk during the night, ensuring quality and integrity of the hotel and handling guest check-ins/check-outs.

You will perform end-of-day audits, upsell to generate revenue, and provide outstanding service while maintaining security and policy compliance. Experience at a front desk and basic computer skills are preferred.

Qualifications

• Previous experience as a hotel Front Desk Agent preferred.
• Excellent communication and organizational skills.
• Ability to read, write and speak English.
• Familiar with computer operation and basic office equipment.

Responsibilities

• Balancing the accounts from day shift.
• Welcome guests upon arrival and assign rooms.
• Manage front desk activity including check-ins/check-outs.
• Inform guests about payment methods and verify IDs and payment methods.
• Register guests with necessary information (contact details and stay dates).
• Schedule wake-up calls and handle guest requests to ensure satisfaction.
• Respond to guest complaints promptly and professionally.
• Create invoices, bills and checks for vendors, employees and contractors.
• Maintain and update all role-related documentation.
• Complete end-of-day audit and post charges.

Skills

Front Desk

Customer Service

English Proficiency

Communication

Computer Skills

Education

High school education or equivalent

Tools

Office Equipment

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we are not about numbers…we are about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Night Auditor!

The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company.

BENEFITS:

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employerMATCH!
• Paid PTO!
• Uniforms Provided for most positions!

ESSENTIAL FUNCTIONS:

• Balancing the accounts from day shift
• Welcome guests upon their arrival and assign rooms
• Manage front desk activity and handling guest check-ins and check-outs
• Inform customers about payment methods and verify that I.D. and payments method match
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests
• Respond to guest complaints in a timely and professional manner
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed
• Answering calls and queries related to potential booking
• Provide information about our hotel, available rooms, rates and amenities
• Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
• Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
• Maintain knowledge of standards and company policies
• Completes the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transactions, e.g. telephone charges, food and beverage revenue, and posting credit card charges.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Previous experience as a hotel Front Desk Agent preferred
• Excellent communication and organizational skills.
• Ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
• Must be familiar with a computer operation
• Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
• Ability to apply commonsense understanding to carry out instructions given.
• Ability to comply in standardized situations with only occasional or no variables.
• Must have excellent customer service skills.
• Must be disciplined, manage time well and able to work independently without supervision.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
• May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must be capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations
• Must be able to work the overnight hours beginning (10:00-11:00 pm) and maintain alertness and attentiveness for a minimum of eight (8) hours).

QUALIFICATION STANDARDS:

• High school education or equivalent is required. Some college preferred.
• Six (6) months related experience or training preferred.
• Must be able to work in team environment, but will most often work independently on shift.