Front Desk & Mortgage Processing Assistant

Opulence Funding LLC; Ramsey (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth

Training

Job summary

Opulence Home Equity is seeking a friendly Front Desk & Mortgage Processing Assistant to join our team in Ramsey, NJ. You will be the first point of contact, handling calls, visitors, and general office tasks while supporting the mortgage team with basic file organization.

No prior mortgage processing experience is required; full training will be provided. This role offers an opportunity to grow within a collaborative, client-focused office and learn essential loan processing fundamentals.

Qualifications

• Strong communication and customer service skills.
• Organized and detail-oriented.
• Proficient with computers, email, and basic office software.
• Willing to multitask between front desk and administrative tasks.
• Mortgage experience is a plus, but not required.

Responsibilities

• Answer, screen, and direct incoming phone calls in a professional and friendly manner.
• Greet and assist clients, visitors, vendors, and other guests.
• Receive, scan, upload, organize, and distribute incoming documents.
• Assist the processing team with setting up and organizing new loan files.
• Maintain confidentiality of borrower and company information.

Skills

Strong communication

Customer service

Organized

Detail-oriented

Computer literacy

Multitasking

Willing to learn

Job description

Opulence Home Equity is looking for a friendly, organized, and dependable Front Desk & Mortgage Processing Assistant to join our team.

This position is ideal for someone who enjoys working with people, staying organized, and keeping a busy office running smoothly. The primary focus of this role will be front desk and administrative support, with the opportunity to assist our mortgage processing team with basic loan-related tasks.

No prior mortgage processing experience is required. Training will be provided.

Why Join Us?

At Opulence Home Equity, we believe in supporting our team with:

• Competitive Salary Pay: Earn a consistent income you can count on.
• Comprehensive Benefits Package: Insurance, 401(k), PTO, and more.
• Career Growth: Gain exposure to the mortgage industry and opportunities to learn additional responsibilities.
• Training: Receive hands-on training and support from our experienced team.

Your Role

As our Front Desk & Mortgage Processing Assistant, you'll be one of the first points of contact for our office while also providing administrative support to our mortgage team.

Your day will include answering and directing calls, assisting clients and visitors, managing incoming documents and general office needs, and helping our processing team with basic file organization and borrower follow-up.

Key Responsibilities

Front Desk & Administrative Support

• Answer, screen, and direct incoming phone calls in a professional and friendly manner.
• Greet and assist clients, visitors, vendors, and other guests.
• Monitor general office communications and direct inquiries to the appropriate team member.
• Receive, scan, upload, organize, and distribute incoming documents.
• Assist with general filing, data entry, copying, scanning, and other administrative tasks.
• Help maintain an organized and professional front office environment.
• Provide general administrative support to team members as needed.

Mortgage Processing Support

• Assist the processing team with setting up and organizing new loan files.
• Upload, label, and organize borrower documents within company systems.
• Help request and collect outstanding documents from borrowers.
• Follow up with clients by phone or email for basic documentation requests.
• Assist with maintaining loan checklists and tracking outstanding items.
• Help processors with routine administrative tasks related to traditional and reverse mortgage files.
• Learn basic mortgage terminology, documentation, and processing procedures through hands-on training.
• Maintain the confidentiality of borrower and company information at all times.

What We're Looking For

• Strong communication and customer service skills.
• Friendly, professional, and comfortable speaking with clients on the phone and in person.
• Organized and detail-oriented.
• Comfortable using computers, email, and basic office software.
• Able to multitask and shift between front desk and administrative responsibilities.
• Dependable and willing to learn.
• Previous receptionist, administrative assistant, customer service, banking, or office experience is a plus.
• Mortgage experience is a plus, but not required.

About Opulence Home Equity

At Opulence Home Equity, we combine innovative technology with a collaborative, fast-paced team environment to deliver an exceptional experience for both our clients and employees. Our mission is to modernize the mortgage industry while helping individuals and families achieve their financial goals.