Concierge Front Desk & Administrative Support

Benchmark Senior Living; Chelmsford (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Benchmark Senior Living in Chelmsford, Massachusetts, is looking for a Front Desk Receptionist. The role serves as the information center for residents and visitors, managing phone calls and various appointment bookings. Candidates should have a high school diploma and strong computer skills, along with excellent verbal communication abilities. Responsibilities include greeting visitors, responding to emergencies, and maintaining a clean lobby environment. This position is essential in providing support for daily operations and community interactions.

Qualifications

• Expert knowledge of telephone system and capable of teaching others.
• Proficient computer skills including word processing and internet.
• Excellent verbal communication skills.

Responsibilities

• Assist Administrative Assistant/Executive Director as appropriate.
• Respond to all emergencies as directed.
• Greet visitors immediately upon arrival.
• Professionally handle phone calls and route callers as needed.
• Manage doctor and beauty/barber appointment books.

Skills

Telephone system knowledge

Computer skills (Word, Excel, email)

Verbal communication

Education

High school diploma or equivalent certificate

Job description

Job Summary

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Principal Duties/Responsibilities

• Assists Administrative Assistant/Executive Director as appropriate
  
  

Job Title

Community Receptionist

Department

Administration

Date Revised: 8/13/2024

Reports To

Director of Business Administration

FLSA Status

Non-Exempt

Job Code: 4008

Job Summary

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Principal Duties/Responsibilities

Accounting

• Assists Administrative Assistant/Executive Director as appropriate
  
  

Compliance and Safety

• Competently responds to all emergencies as directed
• Demonstrates basic understanding of emergency call system and nurse paging system
  
  

Communication

• Greets visitors immediately upon arrival
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
  
  

Customer Service

• Determines visitors needs in a timely manner
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.)
• Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
• Responds to resident requests in a timely manner
• Manages doctor appointment book
• Manages beauty and barber appointment book
• Acts as concierge for residents (calling taxi’s, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
  
  

Facilities Maintenance

• Keeps lobby clean and neat, free of clutter and trash
• Oversees common bathroom, reporting soilage’s to housekeeping as appropriate
• Reports any mal-functioning equipment to maintenance
  
  

Sales

• Promptly forwards inquiry calls to Marketing or designee
• Properly documents and responds to marketing inquiries
• Assists the Community Sales Team, lead by the Executive Director, with sales and marketing programs and initiatives
• Represents the community with a positive attitude and pride when interacting with potential residents and families
  
  

Training

• Participates in in-service trainings as required by state regulations
  
  

Miscellaneous

• Assists with clerical work for all departments
  
  

Education/Experience/Licensure/Certification

• High school diploma or equivalent certificate preferred.
  
  

Required Skills/Abilities

• Possesses expert knowledge of telephone system and capable of teaching others
• Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
• Maintains awareness of all daily activities (and changes)
• Has full knowledge of the administrative staff, ownership, and management company
• Possesses excellent verbal communication skills
  
  

Physical Requirements

In an 8-hour workday, associate will stand/walk: Hours at one time: 0 - 2

Total hours/day: 4 - 6

In an 8-hour workday, associate will sit: Hours at one time: 0 - 2

Total hours/day: 4 - 6

Associate will support/assist: (Maximum lbs): Frequently: 0 - 10 lbs.

Occasionally: 50 lbs.

Associate will lift/carry: (Maximum lbs): Frequently: 0 - 10 lbs.

Occasionally: 15 lbs.

Height of Lift: 3 - 4 feet

Distance of carry: 30 yards

Employee will use hands for repetitive: Simple grasping, pushing, and pulling, and fine manipulation

Employee should be able to: Bend: Occasionally

Squat: Occasionally

Kneel: Occasionally

Climb: Occasionally

Reach: Occasionally

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

I ______________________________ have read this job description and understand the duties and responsibilities of the position of Community Receptionist. I further understand that it is my responsibility to perform my duties consistent with the highest standards of Benchmark Senior Living.

________________________________ _______________

Employee Signature Date

________________________________ _______________

Supervisor’s Signature Date