Front Desk Monitor

Associated Asset Management (AAM); Florence (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Magma Ranch II is seeking a Front Desk Monitor to serve as the welcoming heartbeat of the community. You’ll manage the front entrance, handle incoming calls, and deliver top-tier customer service to residents and guests, helping make every visit smooth and pleasant.

In this on-site role, you’ll collaborate with the On-site Community Manager, greet visitors, monitor deliveries, and assist with events. A friendly, organized individual thrives in our amenity-rich, community-focused environment.

Qualifications

• Direct receptionist duties with high-quality customer service.
• Manage inbound calls and greet visitors efficiently.
• Proficient with MS Office and basic database use.
• Multitask effectively in a high-volume setting.
• Collaborate with the on-site community manager and staff.
• Maintain organization and tracking across tasks.

Responsibilities

• Provides direct receptionist support to inbound callers, visitors, and vendors with top-tier service.
• Works with On-site Community Manager to manage front reception and inbound calls; assists with administrative projects.
• Filters inbound calls to determine direction.
• Greets visitors/homeowners and assesses their needs.
• Monitors pickups/deliveries.
• Assists with events and other related duties.

Skills

Customer service

Communication

Multitasking

Prioritization

Organization

Written communication

Team collaboration

Tools

MS Office

Job description

Join the vibrant Magma Ranch II community as our Front Desk Monitor. The community features a Pool, Fitness Center, Basketball Courts, Splash Pad, Parks, Dog Park, and so much more. As the welcoming presence of our amenity-rich neighborhood, you’ll manage the front entrance, handle incoming calls, and deliver top-tier customer service to residents and guests. If you’re friendly, organized, and thrive in a people-focused role, this is your chance to be the heartbeat of a community filled with pools, parks, fitness, and fun.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors, and vendors.
• Administrative Support team member who works with the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assisting with events.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word, and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout the property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.
• Light cleaning as necessary.