Front Desk Monitor

ASSOCIATED ASSET MANAGEMENT; Westfield (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

ASSOCIATED ASSET MANAGEMENT is seeking a friendly on-site receptionist for Osborne Trails in Westfield, IN. You will manage the front entrance, answer phones, greet homeowners and coordinate with the on-site team to support events, clubs and activities.

The role emphasizes excellent customer service, strong organization, and ability to work in a fast-paced environment while performing light setup, inventory and administrative tasks.

Qualifications

• Excellent customer service and communication skills.
• Ability to elicit information from callers and visitors in a professional manner.
• Ability to handle multiple tasks, set priorities and meet deadlines.
• Strong organizational skills and attention to detail.
• Proficient with MS Office (Excel, Word, Outlook) and general computer systems.

Responsibilities

• Provide direct receptionist support for on-site needs with high-quality customer service to visitors, vendors and callers.
• Coordinate with Administrative Support and On-site Community Manager on front desk and inbound calls; assist with projects.
• Filter inbound calls and route to appropriate contacts.
• Greet visitors/homeowners and identify their immediate needs.
• Assist with groups, clubs and events; maintain retreat area tidy and stocked with refreshments.

Skills

Customer Service

Communication

Multitasking

Organization

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Onsite - Osborne Trails
Westfield, IN 46074, USA

Description

Osborne Trails is a multi-acre active adult residential community offers a wide range of amenities, including a state-of-the-art Retreat, natural spaces, trails, sports courts, pool, fitness center and classes, a variety of social activities, along with many clubs and organizations. We want you to be the one to help us provide this wide ranging and incredible activity hub for our Osborne Trails Owners. Primarily responsible for managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face. Light clean up after activities and events. Opening and closing duties. Nights and weekends.

Primarily responsible for answering the phone lines, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Assisting with Groups and Clubs.
• Assisting with events.
• Keep Retreat tidy and organized. Spot clean as needed.
• Assist with Coffee Bar
• Assist in the stocking/restocking of water coolers and other areas of refreshments.
• Regularly tour amenities for homeowner well-being and safety.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at work station utilizing a computer in an office setting.
• Setting up, taking down and stacking tables and chairs, bending/kneeling/stretching.
• Ability to lift up to 40 lbs.

Education

Required

High School or better.

Experience

Required

1 year: Experience working in a Receptionist, Administrative Support, and/or Customer Service role.

Preferred

2 years: Experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.