Front Desk Monitor

AAM Brand; Naples (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Del Webb Mirehaven in Albuquerque, NM is seeking a Front Desk Monitor to welcome residents and guests, answer phones, manage the reception area, and deliver outstanding customer service in a busy 55+ community.

You will support events, check-in residents for activities, give tours of the amenity building, and collaborate with the on-site Community Director and Lifestyle Coordinator to ensure smooth daily operations.

Qualifications

• High School diploma or better.
• 2 years: Experience in Receptionist/Administrative Support/Customer Service in an office.
• Equal Opportunity Employer and rights information provided.

Responsibilities

• Greet residents and guests at the front desk and provide friendly customer service.
• Answer phones and manage the front entrance, directing inquiries appropriately.
• Assist with event setup, registration, and tours of the Amenity Building.
• Coordinate with Administrative Support and on-site leadership to handle front desk duties.
• Perform light cleaning and maintain the reception area.
• Respond to inquiries professionally and manage multiple tasks efficiently.

Skills

Customer Service

Communication

Multitasking

Organization

Phone etiquette

Guest greetings

Education

High School diploma or equivalent

Tools

MS Office

POS System

Outlook

Job description

Onsite - Del Webb Mirehaven
Albuquerque, NM 87120, USA

Description

Be the welcoming face of Del Webb at Mirehaven! Join our vibrant 55+ community in Albuquerque, where the 10,000-square-foot Recreation Center serves as the heart of neighborhood life. With amenities including a pool and spa, tennis, bocce ball and pickleball courts, an outdoor event lawn, great room, and meeting spaces, there’s always something happening. As our Front Desk Monitor, you’ll greet homeowners and guests, answer phones, manage the front entrance, and provide friendly, exceptional customer service.

Primarily responsible for answering the phone lines, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Director and Lifestyle Coordinator to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Assisting with events.
• Registers residents for events.
• Gives tours of Amenity Building.
• Light cleaning as needed: Wipe tables, spot mop, sweep, etc.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet, POS and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at work station utilizing a computer in an office setting.
• Setting up, taking down and stacking tables and chairs.
• Walking building as a tour guide.

Qualifications

Education

Required

High School or better.

Experience

Required

2 years:

2 years: Experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.