Front Desk Membership Specialist - Sales & Service

goldfish-careers; North Canton (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Flexible schedule

Employee discounts

Free uniforms

Free food and snacks

Opportunity for advancement

Training and development

Vision insurance

Paid on-the-job training

Weekly pay

Part-time and full-time opportunities

Consistent set schedules

Culture-driven company

Employee recognition programs

Positive team culture

Career growth opportunities

Valuable customer service and sales经验

Job summary

Goldfish Swim School in the United States is seeking a Front Desk Customer Service Representative to deliver outstanding member service, process registrations and sales, and create a welcoming first impression for families.

You'll handle scheduling, billing, membership options, and inquiries, while maintaining a positive, energetic, and sales-driven approach in a fast-paced environment that values teamwork and growth.

Qualifications

• High school diploma or GED required.
• Two years of customer service and/or administrative office experience preferred.
• Intermediate computer skills including Word, Excel, and other software systems.

Responsibilities

• Provide WOW customer service to members and families.
• Assist with class scheduling and billing.
• Sell memberships in a sales capacity.
• Follow up with leads from inquiries and website sign-ups.
• Handle objections professionally while explaining program benefits.
• Support greeting parents and students and maintain front desk area.

Skills

Excellent communication

Customer service

Sales-driven mindset

Strong work ethic

Handle rejection

Previous sales experience

Education

High school diploma or GED

Some college

Two years customer service/administrative experience

Tools

Word

Excel

CRM systems

Job description

Goldfish Swim School in the United States is seeking a Front Desk Customer Service Representative to deliver outstanding member service, process registrations and sales, and create a welcoming first impression for families.

You'll handle scheduling, billing, membership options, and inquiries, while maintaining a positive, energetic, and sales-driven approach in a fast-paced environment that values teamwork and growth.