Front Desk Membership Growth Specialist

Crunch Fitness, Primetime Fitness LLC; Ann Arbor (MI); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

Crunch Fitness is seeking a front desk agent at our Ann Arbor location to create a welcoming check-in experience, generate memberships, and promote services. You will conduct gym tours, follow up with prospects, and enroll new members while maintaining accurate records in our systems.

The role emphasizes customer service, product knowledge, and daily cleanliness, with opportunities for growth within a fast-growing fitness company.

Responsibilities

• Create a positive and inclusive environment for members checking in or seeking service at the front desk.
• Generate appointments through member referrals, networking, formal presentation, public demonstrations, master systems and phone calls.
• Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership
• Be knowledgeable of membership services and gym equipment to effectively inform members and answer any questions.
• Continuously sell membership services as part of their regular sales presentation
• Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).
• Conduct daily facility walk around to ensure the cleanliness of the facility

Job description

Crunch Fitness is seeking a front desk agent at our Ann Arbor location to create a welcoming check-in experience, generate memberships, and promote services. You will conduct gym tours, follow up with prospects, and enroll new members while maintaining accurate records in our systems.

The role emphasizes customer service, product knowledge, and daily cleanliness, with opportunities for growth within a fast-growing fitness company.