Front Desk & Membership Concierge

ADP, Inc.; Charlottesville (VA); On-site; USD 28,000 - 33,000; Full time

Job summary

The UVA Alumni Association is seeking a Front Desk Associate in Charlottesville, VA for a full-time, non-exempt hourly role. The position supports hospitality-forward service, guest engagement, and broad administrative duties at the front desk.

Responsibilities include greeting guests, processing memberships and payments, managing office communications, and coordinating with teams to ensure a smooth, welcoming environment while maintaining accurate records and schedules.

Qualifications

• High school diploma or GED required.
• One or more years of experience in a customer service, hospitality, administrative, or office setting.
• Experience in higher education or nonprofit environments preferred.
• Familiarity with UVA and the Charlottesville community is a plus.
• Proficient with MS Office Suite (Outlook, Word, Excel, PowerPoint); database or CRM experience a plus.

Responsibilities

• Greet and assist guests with professionalism and warmth, serving as the welcoming face of the Alumni Association.
• Serve as a knowledgeable resource on Alumni Association programs and UVA-related information.
• Greet and provide customer service to UVA Fund clients; accurately document the pick-up of purchasing cards (p-cards) and checks.
• Maintain a tidy and inviting front desk and lobby area, keeping brochures and materials current.
• Manage incoming calls and emails with high responsiveness, triaging inquiries as needed.
• Accept and distribute deliveries; coordinate outgoing packages.
• Support facilities-related needs as they pertain to front desk operations.
• Gather, compile, and distribute department updates each Monday via the Weekly Roundup.

Skills

Customer service

Hospitality

Administrative tasks

Office software

Education

High school diploma or GED

Tools

MS Office Suite

Job description

The UVA Alumni Association is seeking a Front Desk Associate in Charlottesville, VA for a full-time, non-exempt hourly role. The position supports hospitality-forward service, guest engagement, and broad administrative duties at the front desk.

Responsibilities include greeting guests, processing memberships and payments, managing office communications, and coordinating with teams to ensure a smooth, welcoming environment while maintaining accurate records and schedules.