Guest Experience Front Desk Agent

Crestline Hotels & Resorts; Charlottesville (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness Plans

401K Matching

Generous Personal Leave Plan

Travel Discounts

Complimentary employee parking

Job summary

The Courtyard by Marriott Charlottesville UVA Medical Center, operated by Crestline Hotels & Resorts, is seeking a Front Desk Clerk to deliver friendly, professional service at check-in/check-out. You will handle guest inquiries, calls, and special requests in a fast-paced environment.

Responsibilities include maintaining knowledge of hotel amenities, processing payments, and coordinating with departments to ensure guest satisfaction.

Qualifications

• High School graduate or GED required.
• One year of previous experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Answer and process all phone calls.
• Handle special requests and information needs in line with policies.

Skills

Customer service

Communication

Time management

Education

High School Diploma or GED

Job description

The Courtyard by Marriott Charlottesville UVA Medical Center, operated by Crestline Hotels & Resorts, is seeking a Front Desk Clerk to deliver friendly, professional service at check-in/check-out. You will handle guest inquiries, calls, and special requests in a fast-paced environment.

Responsibilities include maintaining knowledge of hotel amenities, processing payments, and coordinating with departments to ensure guest satisfaction.