Front Desk Agent

Crestline Hotels & Resorts; Charlottesville (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health & Wellness Plans

401K Matching

Generous Personal Leave Plan

Travel Discounts

Complimentary employee parking

Job summary

The Courtyard by Marriott Charlottesville UVA Medical Center, operated by Crestline Hotels & Resorts, is seeking a Front Desk Clerk to deliver friendly, professional service at check-in/check-out. You will handle guest inquiries, calls, and special requests in a fast-paced environment.

Responsibilities include maintaining knowledge of hotel amenities, processing payments, and coordinating with departments to ensure guest satisfaction.

Qualifications

• High School graduate or GED required.
• One year of previous experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Answer and process all phone calls.
• Handle special requests and information needs in line with policies.

Skills

Customer service

Communication

Time management

Education

High School Diploma or GED

Job description

Be the First Smile Our Guests See!

Courtyard by Marriott Charlottesville UVA Medical Center

is looking for a friendly, professional, and service-oriented Front Desk Clerk to join our team. If you enjoy helping people and thrive in a fast-paced environment, this is the perfect opportunity for you!

Benefits Available For Full-Time

• Health & Wellness Plans
• 401K Matching
• Generous Personal Leave Plan
• Travel Discounts

Complimentary employee parking is provided.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education And Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.