Guest Experience & Membership Front Desk

UVA Alumni; Charlottesville (VA); On-site; USD 28,000 - 33,000; Full time

Job summary

The Front Desk Associate at UVA Alumni Association is the first point of contact for alumni, visitors, staff and community members, delivering a warm, professional hospitality-forward experience from the moment you walk in. The role sits within the Hospitality & Experiences team and offers cross-team administrative support alongside guest services.

Based in Charlottesville, VA, you’ll greet guests, manage memberships, assist with reservations and coordinate communications, while upholding the

Qualifications

• High school diploma or GED required.
• One or more years of experience in a customer service, hospitality, administrative, or office setting.
• Experience in higher education or nonprofit environments preferred.
• Familiarity with UVA and the Charlottesville community is a plus.
• Proficient with MS Office Suite (Outlook, Word, Excel, PowerPoint); database or CRM experience a plus.

Responsibilities

• Greet and assist guests with warmth, serving as the welcoming face of the Association.
• Answer calls and emails, triaging inquiries to the appropriate team.
• Process membership payments, prepare welcome kits, and maintain the member experience.
• Maintain an inviting front desk and manage space knowledge for reservations.
• Support administrative tasks and coordinate with teams on events and weekly communications.

Skills

Customer service

Hospitality

Organization

Communication

Education

High School Diploma or GED

Tools

MS Office Suite

CRM / Database experience

Job description

The Front Desk Associate at UVA Alumni Association is the first point of contact for alumni, visitors, staff and community members, delivering a warm, professional hospitality-forward experience from the moment you walk in. The role sits within the Hospitality & Experiences team and offers cross-team administrative support alongside guest services.

Based in Charlottesville, VA, you’ll greet guests, manage memberships, assist with reservations and coordinate communications, while upholding the