Front Desk Membership Associate

SPENGA Ann Arbor; Ann Arbor (MI); On-site; USD 20,664,000 - 27,552,000; Part time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Employee discounts

Training & development

Free employee membership

Job summary

SPENGA Ann Arbor is seeking a friendly Front Desk & Membership Sales Associate to greet members, assist with check-ins and class bookings, and introduce new people to our studio. You will sell memberships, interact with guests, and help grow our community in a busy fitness environment.

Part-time mornings and evenings, compensation $15-$20/hr based on experience, with commission bonuses and social media profit sharing.

Qualifications

• Experience in customer service, sales, or hospitality is a plus.
• Ability to greet members and guests warmly and answer questions.

Responsibilities

• Welcome members and guests, assist with check-in and bookings.
• Explain membership options and help visitors choose the right fit.
• Sell memberships and retail products to meet sales goals.
• Keep front desk and retail area clean and welcoming.
• Support studio operations and class scheduling as needed.

Skills

Customer service

Sales

Hospitality

Communication

Job description

Benefits:

Bonus based on performance

Flexible schedule

Opportunity for advancement

Employee discounts

Training & development

Be the welcoming face of SPENGA—and help our community grow.

Love connecting with people and being part of an energetic fitness environment? SPENGA Ann Arbor is looking for a friendly, motivated Front Desk & Membership Sales Associate to help members feel welcome and introduce new people to our studio.

You’ll be the first hello when someone walks through the door, a helpful resource for our members, and an important part of growing our membership. This is a hands‑on customer service and sales role.

Location: SPENGA Ann Arbor Schedule: Part‑time, mornings and evening shifts available Compensation: $15 - $20 / hr based on experience, commission bonuses, social media profit sharing

Why join SPENGA?

Connect with people: Get to know our members and help create a studio they look forward to visiting.

Build your skills: Gain experience in membership sales, customer service, and day‑to‑day studio operations.

Be part of a team: Work alongside instructors and studio leadership to create a welcoming, positive experience.

Enjoy the energy: Spend your workday in a social, community‑focused fitness environment.

Additional earning opportunities: Commission bonuses reward you for bringing in new business and achieving high sales volume.

Free employee membership so you can enjoy the workout, too.

What you’ll do

Welcome and support our members

Greet members and guests, assist with check‑in and class bookings, and answer questions about the studio.

Build relationships, learn members’ names, and help new visitors feel comfortable.

Handle routine member questions and concerns, involving studio leadership when needed.

Help grow our community

Introduce prospective members to SPENGA, explain membership options, and help them choose the right fit.

Follow up with interested guests and prospective members to encourage visits and membership sign‑ups.

Sell memberships and retail products, and work toward studio sales and retention goals.

Participate in studio social media content to showcase the SPENGA experience and promote classes, events, and offers.

Keep the studio ready

Keep the front desk, retail area, and facility clean, organized, and welcoming.

Help set up and reset studio equipment before and after sessions.

Communicate with instructors and studio leadership to keep daily operations running smoothly

What you’ll bring

A friendly, confident communication style and a genuine interest in helping people.

Comfort starting conversations, explaining options, and asking for the sale.

Reliability, punctuality, attention to detail, and the ability to stay organized during busy check‑in periods.

Willingness to learn our memberships, studio systems, and SPENGA approach.

A team mindset and readiness to help wherever needed.

Customer service, retail, hospitality, or sales experience is a plus. Previous membership or fitness studio sales experience is especially helpful.

No personal training, spin, or yoga certification is required.

About SPENGA

SPENGA combines spin, strength, and yoga in one 60‑minute workout. Our members come for the workout and stay for the community—and that experience starts at the front desk.