Front Desk & Member Services Specialist

YMC; Clay Arsenal (CT); On-site; USD 30,000 - 42,000; Full time

Job summary

The YMCA of Greater Hartford is seeking a Member Services Representative to provide excellent service to members, guests and staff at the Hartford location. You will help with memberships, program information, and registrations, while maintaining accurate records and following procedures.

Under supervision of the Membership Director, you will navigate Daxko during busy periods, open/close the facility, and participate in retention and fundraising efforts.

Qualifications

• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Basic mathematical skills.

Responsibilities

• Scans all membership ID cards.
• Handle day-to-day operations of the front desk (phone calls, membership communications, emails, memberships, registrations, deposits, etc).
• Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, programs and facility information.
• Strive to be an expert in Daxko and be able to function and operate the program effectively during high traffic periods.
• Accurately input membership and program registrations into Daxko and be able to process the associated dues and/or fees.
• Collect and process scholarship applications and be able to recognize pertinent paperwork.
• Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person.
• Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns.
• Open and close the facility according to established procedures.
• Handle emergencies as they arise. Complete incident reports as required.
• Assist in the training and development of new Membership Service Representatives staff - as needed and/or requested.
• Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures.
• Take responsibility at the beginning of the shift to check the staff communication log for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat.
• Communicate pertinent information with the Membership Director and/or Executive Director
• Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members.
• Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations.
• Attend all required staff meetings and trainings.
• Handle additional tasks as they are needed.

Skills

Interpersonal skills

Problem solving

Diversity awareness

Customer service

Sales experience

Computer literacy

Mathematical skills

Daxko proficiency

Tools

Daxko

Job description

The YMCA of Greater Hartford is seeking a Member Services Representative to provide excellent service to members, guests and staff at the Hartford location. You will help with memberships, program information, and registrations, while maintaining accurate records and following procedures.

Under supervision of the Membership Director, you will navigate Daxko during busy periods, open/close the facility, and participate in retention and fundraising efforts.