Membership Service Representative

Mt. Washington Pediatric Hospital; Milford (CT); On-site; USD 23,000 - 29,000; Part time

Job summary

The Woodruff Family YMCA in Milford, CT is seeking a Part-time Member Services Representative to provide welcoming, high-quality service to members and guests at the front desk. You will handle check-ins, promote memberships, and help participants navigate programs with a friendly, professional approach.

Responsibilities include daily desk operations, promoting services, and resolving concerns while maintaining a safe, clean lobby environment and adhering to YMCA policies and procedures.

Qualifications

• High school graduate or equivalent preferred.
• Previous customer service, sales, or related experience.
• CPR/AED and First Aid certifications required.
• Excellent interpersonal, customer service, and problem-solving skills.
• Ability to relate effectively to diverse groups of people.
• Basic knowledge of computers and ability to learn membership/program software.
• Must be observant, safety-conscious, and able to react calmly and quickly in an emergency.
• Ability to work a flexible schedule.

Responsibilities

• Provide excellent service to members, guests, and program participants; respond to questions, concerns, and requests in a timely, professional manner.
• Support daily front desk/member services operations, including accurate check-in, facility information, and general member support.
• Conduct interviews and/or tours responsive to the needs of prospective members; promote and sell memberships.
• Develop and maintain positive relationships with members, volunteers, and staff; help members connect with one another and the Y.
• Welcome, connect, and support members and guests by creating an inviting environment and encouraging involvement in Y programs and community impact.
• Handle and resolve membership concerns; inform the supervisor of unusual situations or unresolved issues.
• Maintain cleanliness and organization of the lobby/member service area.
• Maintain physical presence and remain alert; provide visual attention to members/guests and stay aware of surroundings at all times.
• Apply and follow all YMCA policies and procedures related to member services and branch operations.

Skills

Customer service

Interpersonal skills

Problem solving

Basic computer knowledge

Emergency responsiveness

Education

High school diploma

Tools

Membership/program software

Job description

• Location Woodruff Family YMCA,631 Orange Avenue,Milford, CT, 06461,United States
• Base Pay $17.17 - $21.46 / Hour
• Job Category Reception / Front Desk, Customer Service , Administrative Support
• Industry Non-Profit, Health & Wellness / Fitness, Community & Social Services
• Employee Type Non-Exempt PT
• Required Degree High school

Contact information

• Phone [phone]
• Email [e-mail]

Description

The Member Service Representative supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. This role delivers excellent service to members, guests, and program participants responding to needs in a helpful, welcoming way while promoting memberships and programs and helping create a positive member experience.

ESSENTIAL FUNCTIONS:

• Provide excellent service to members, guests, and program participants; respond to questions, concerns, and requests in a timely, professional manner.
• Support daily front desk/member services operations, including accurate check-in, facility information, and general member support.
• Conduct interviews and/or tours responsive to the needs of prospective members; promote and sell memberships.
• Develop and maintain positive relationships with members, volunteers, and staff; help members connect with one another and the Y.
• Welcome, connect, and support members and guests by creating an inviting environment and encouraging involvement in Y programs and community impact.
• Handle and resolve membership concerns; inform the supervisor of unusual situations or unresolved issues.
• Maintain cleanliness and organization of the lobby/member service area.
• Maintain physical presence and remain alert; provide visual attention to members/guests and stay aware of surroundings at all times.
• Apply and follow all YMCA policies and procedures related to member services and branch operations.

Requirements

• High school graduate or equivalent preferred.
• Previous customer service, sales, or related experience.
• CPR/AED and First Aid certifications required.
• Excellent interpersonal, customer service, and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Basic knowledge of computers and ability to learn membership/program software.
• Must be observant, safety-conscious, and able to react calmly and quickly in an emergency.
• Ability to work a flexible schedule.

Summary

The Member Services Representative serves as the first point of contact for members and guests, creating a welcoming and inclusive environment that reflects the YMCA's mission and values. This role provides high-quality customer service by assisting with inquiries, registrations, and transactions, while promoting programs and memberships to ensure a positive and engaging member experience.