Front Desk & Member Services Pro — Free Gym Membership

Crunch Fitness - Undefeated Tribe; Leander (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Leander, TX is seeking a friendly Member Services Representative to welcome members and guests, drive membership sales, handle front desk operations, and deliver outstanding service. You’ll promote programs, check-ins, and maintain a clean, grand-opening ready club environment every day.

The ideal candidate has at least 1 year in a service role, strong communication skills, and CPR/AED certification (within 30 days).

Qualifications

• Must have at least 1 year in a service role.
• Strong customer service orientation.
• CPR/AED certification needed within 30 days.
• Excellent communication and literacy skills.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Skills

Customer service

Communication skills

Reading/writing

CPR/AED certification

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Leander, TX is seeking a friendly Member Services Representative to welcome members and guests, drive membership sales, handle front desk operations, and deliver outstanding service. You’ll promote programs, check-ins, and maintain a clean, grand-opening ready club environment every day.

The ideal candidate has at least 1 year in a service role, strong communication skills, and CPR/AED certification (within 30 days).