Member Services Pro — Free Gym Membership & Growth

Crunch Fitness - Undefeated Tribe; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PTO

Health insurance

Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Austin is seeking a Member Services Representative to deliver exceptional customer service at the club front desk. You’ll greet members, manage check-ins, assist with membership sales, promotions, and program sign-ups while keeping the space welcoming and grand-opening ready.

You are an enthusiastic communicator who thrives on teamwork, can handle multiple tasks, and maintains a tidy, professional environment.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.

Skills

Customer service

Communication skills

CPR/AED certification

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Austin is seeking a Member Services Representative to deliver exceptional customer service at the club front desk. You’ll greet members, manage check-ins, assist with membership sales, promotions, and program sign-ups while keeping the space welcoming and grand-opening ready.

You are an enthusiastic communicator who thrives on teamwork, can handle multiple tasks, and maintains a tidy, professional environment.