Front Desk & Member Services Pro — Free Gym Membership

Crunch Fitness - Undefeated Tribe; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free gym membership

Paid time off (PTO)

Subsidized health insurance (health,.d

Basic Life and AD&D

HSA

Short-term disability

Job summary

Crunch Fitness - Undefeated Tribe in Austin, TX seeks a friendly Member Services Representative to greet members, process enrollments, and drive program promotions at the front desk. You will manage check-ins, assist with memberships, tanning products, and retail, while delivering top-tier customer service.

Join a fast-growing franchise with unlimited growth opportunities, full-time hours, and a free gym membership.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Effective communication and writing skills required.
• CPR/AED certification required (can be obtained within 30 days of hire).
• High school diploma or GED required.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check‑in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility
• Performs opening and closing checklist and duties

Skills

Customer service

Communication

Sales

Teamwork

CPR/AED certification

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Austin, TX seeks a friendly Member Services Representative to greet members, process enrollments, and drive program promotions at the front desk. You will manage check-ins, assist with memberships, tanning products, and retail, while delivering top-tier customer service.

Join a fast-growing franchise with unlimited growth opportunities, full-time hours, and a free gym membership.