Front Desk & Member Services Lead

Socalvbc; San Marcos (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

A community sports organization in San Marcos is seeking a dedicated Customer Service Representative to serve as the first point of contact for families and athletes. This role involves providing accurate information on programs, assisting with registrations, and enhancing the overall experience within the club. Candidates should possess strong communication skills, be organized, and have experience in customer service. Availability for evenings and weekends is necessary, as well as the ability to lift up to 25 lbs.

Qualifications

• Prior customer service and/or administrative experience preferred.
• Strong communication and interpersonal skills.
• Highly organized with exceptional attention to detail.
• Ability to lift and push up to 25 lbs.

Responsibilities

• Serve as the primary point of contact for parents and athletes.
• Provide accurate information regarding programs and policies.
• Assist with registration, payments, and account management.
• Support coaches with administrative tasks.
• Address questions and concerns professionally.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Multitasking

Education

High School Diploma

Tools

Email platforms

Spreadsheets

Online registration platforms

Job description

A community sports organization in San Marcos is seeking a dedicated Customer Service Representative to serve as the first point of contact for families and athletes. This role involves providing accurate information on programs, assisting with registrations, and enhancing the overall experience within the club. Candidates should possess strong communication skills, be organized, and have experience in customer service. Availability for evenings and weekends is necessary, as well as the ability to lift up to 25 lbs.