Front Desk & Member Services Associate

Salvation Army Tucson; Suisun City (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

The Salvation Army Kroc Community Center in Suisun City, CA is seeking a Welcome Desk Associate to deliver friendly, customer-focused service. You will verify memberships through the POS system, answer questions about programs, check in guests, handle cash, and direct calls to staff.

A high school diploma and ability to pass a background check are required. The role emphasizes teamwork, confidentiality, and the ability to stay calm in a fast-paced environment while helping community members

Qualifications

• High school diploma or GED equivalency.
• Must pass criminal background check including DOJ Livescan Fingerprint check.
• Must be 18 years of age or older.
• Bilingual skills in Spanish are a plus but not a requirement of this role.

Responsibilities

• Provide great customer service to the community; see that all customers, clients, and members are given prompt and courteous service.
• Check in customers in a friendly, caring, inviting manner.
• Must be able to handle cash, make changes and operate the POS system. Will wait on customers, clients, and members according to established procedures.
• Receive and handle incoming telephone calls, visitors, and emails in a friendly and businesslike manner. Direct calls to appropriate program/staff in a timely manner.
• Maintain progressive knowledge of all programs and facilities.
• Observe and identify customers, clients and members that may be recommended candidates for scholarship. Aid with scholarship application process.
• Be responsible for maintaining the orderliness and cleanliness of the POS stations and kiosks. Keep the sales area clean and neatly arranged at all times.
• Secure the POS area at the open and close of shift.
• Adhere to Suisun City, Kroc Center operations as well as all policy procedures as adopted by Administration.
• Check equipment out to members following appropriate procedures.
• Observe all safety rules and regulations.
• Attending staff meetings as assigned.
• Provide referral information to meet individual and family needs.
• Maintain confidentiality.

Skills

Customer service

Cashiering

Bilingual Spanish

Communication

POS system

Computer skills

Team player

Conflict resolution

Education

High school diploma or GED

Tools

POS software

Job description

The Salvation Army Kroc Community Center in Suisun City, CA is seeking a Welcome Desk Associate to deliver friendly, customer-focused service. You will verify memberships through the POS system, answer questions about programs, check in guests, handle cash, and direct calls to staff.

A high school diploma and ability to pass a background check are required. The role emphasizes teamwork, confidentiality, and the ability to stay calm in a fast-paced environment while helping community members