Front Desk & Member Services Associate

MADISON RACQUET & SWIM CLUB LLC; Madison (CT); On-site; USD 30,000 - 36,000; Full time

Job summary

Madison Racquet & Swim Club is seeking a Front Desk Representative to serve as the first point of contact for members and guests. The role requires friendly, dependable, and organized individuals who can provide excellent customer service in a busy club environment.

The ideal candidate will be comfortable using computers, able to handle multiple responsibilities, and focused on completing tasks with minimal errors.

Qualifications

• Front desk experience is helpful, but training may be provided.
• Excellent customer service in a busy club setting is required.
• Comfortable using computers and multitasking across tasks.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Answer phones and assist with member questions.
• Handle program registrations, court reservations, and payments.
• Use club-management systems and communicate information accurately.
• Respond to emails and stay organized with priorities.
• Maintain accurate records and minimize mistakes.
• Coordinate with coaches, staff, members, and parents to keep the front desk running smoothly.

Skills

Customer service

Communication

Computer skills

Tools

Club-management software

Job description

Madison Racquet & Swim Club is seeking a Front Desk Representative to serve as the first point of contact for members and guests. The role requires friendly, dependable, and organized individuals who can provide excellent customer service in a busy club environment.

The ideal candidate will be comfortable using computers, able to handle multiple responsibilities, and focused on completing tasks with minimal errors.