Front Desk Representative

MADISON RACQUET & SWIM CLUB LLC; Madison (CT); On-site; USD 30,000 - 36,000; Full time

Job summary

Madison Racquet & Swim Club is seeking a Front Desk Representative to serve as the first point of contact for members and guests. The role requires friendly, dependable, and organized individuals who can provide excellent customer service in a busy club environment.

The ideal candidate will be comfortable using computers, able to handle multiple responsibilities, and focused on completing tasks with minimal errors.

Qualifications

• Front desk experience is helpful, but training may be provided.
• Excellent customer service in a busy club setting is required.
• Comfortable using computers and multitasking across tasks.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Answer phones and assist with member questions.
• Handle program registrations, court reservations, and payments.
• Use club-management systems and communicate information accurately.
• Respond to emails and stay organized with priorities.
• Maintain accurate records and minimize mistakes.
• Coordinate with coaches, staff, members, and parents to keep the front desk running smoothly.

Skills

Customer service

Communication

Computer skills

Tools

Club-management software

Job description

Madison Racquet & Swim Club

Front Desk Representative

Madison Racquet & Swim Club is looking for a friendly, dependable, and organized Front Desk Representative to join our team. The front desk is the first point of contact for our members and guests, so we are looking for someone who enjoys working with people and can provide excellent customer service in a busy club environment.

The ideal candidate is comfortable using computers, communicates well, can handle several responsibilities at once, and—most importantly—can stay focused, follow through on tasks, and complete work accurately with minimal errors.

Responsibilities & Qualifications

• Court Reserve Is a must
• Greet members and guests in a friendly, professional manner
• Answer phones and assist with member questions
• Handle program registrations, court reservations, and payments
• Use our computer and club-management systems
• Respond to emails and communicate information accurately
• Handle multiple tasks while keeping priorities organized
• Stay on task with limited supervision
• Maintain accurate records and minimize mistakes
• Communicate effectively with coaches, staff, members, and parents
• Help keep the front desk organized and running smoothly
• Dependable, punctual, positive, and professional
• Previous customer-service or front-desk experience is helpful, but we are willing to train the right person

Madison Racquet & Swim Club Better Players Through Better Coaches madisonracquet.com | [e-mail] | [phone]