Front Desk/Member Services Associate

Troon Golf, LLC; Kankakee, Northern (IL, KY); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Healthcare

401(k)

Employee Assistance Program

Job summary

Kankakee Country Club in Kankakee, IL is hiring a Front Desk/Member Services Associate to deliver superior guest service in a hospitality setting. The role includes guest check-in/out, answering questions, and handling charges and paperwork.

Qualified candidates thrive in a service-focused environment. Employment offers healthcare eligibility for 30–34 hours and access to a 401(k) plan; prior lodging system knowledge is helpful. This on-site position requires a high school diploma or GED.

Qualifications

• High school diploma or GED or 1–3 months of related experience and/or training; or equivalent combination of education and experience.
• Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Responsibilities

• Accurately posts all charges to guests’ bills.
• Checks all guests in and out of the resort based on established procedures.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provide directions.
• Accountable for all cash, checks, and credit card receipts.
• Accountable for all printed folios and required supporting paperwork.
• Activates the appropriate emergency procedures in the event of a fire, accident, severe weather, or medical emergency.
• Assists with faxing, copying, and message-taking duties.
• Promptly answers the phone and directs calls to the appropriate location.
• Regular and reliable attendance.
• Performs other duties as required.

Skills

Customer service

Hospitality mindset

Education

High school diploma or GED

Tools

Lodging system applications

Job description

Kankakee Country Club
Kankakee, IL 60901, USA

Description

Kankakee Country Club is seeking a Front Desk/Member Services Associate! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Pay

• $15.00 - $22.00

Key Responsibilities of the Front Desk Agent:

• Accurately posts all charges to guests’ bills.
• Checks all guests in and out of the resort based on established procedures.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provide directions.
• Accountable for all cash, checks, and credit card receipts.
• Accountable for all printed folios and required supporting paperwork.
• Activates the appropriate emergency procedures in the event of a fire, accident, severe weather, or medical emergency.
• Assists with faxing, copying, and message-taking duties.
• Promptly answers the phone and directs calls to the appropriate location.
• Regular and reliable attendance.
• Performs other duties as required.

Minimum Qualifications for the Front Desk Agent:

• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.

Other Qualifications

• Knowledge of lodging system applications.
• Employees working 30-34 hours are eligible for healthcare
• Employees age 19+ are eligible for the 401(k)
• Employee Assistance Program

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.