Guest Services & Front Desk Associate

Troon Golf, LLC; Kankakee, Northern (IL, KY); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Healthcare

401(k)

Employee Assistance Program

Job summary

Kankakee Country Club in Kankakee, IL is hiring a Front Desk/Member Services Associate to deliver superior guest service in a hospitality setting. The role includes guest check-in/out, answering questions, and handling charges and paperwork.

Qualified candidates thrive in a service-focused environment. Employment offers healthcare eligibility for 30–34 hours and access to a 401(k) plan; prior lodging system knowledge is helpful. This on-site position requires a high school diploma or GED.

Qualifications

• High school diploma or GED or 1–3 months of related experience and/or training; or equivalent combination of education and experience.
• Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Responsibilities

• Accurately posts all charges to guests’ bills.
• Checks all guests in and out of the resort based on established procedures.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provide directions.
• Accountable for all cash, checks, and credit card receipts.
• Accountable for all printed folios and required supporting paperwork.
• Activates the appropriate emergency procedures in the event of a fire, accident, severe weather, or medical emergency.
• Assists with faxing, copying, and message-taking duties.
• Promptly answers the phone and directs calls to the appropriate location.
• Regular and reliable attendance.
• Performs other duties as required.

Skills

Customer service

Hospitality mindset

Education

High school diploma or GED

Tools

Lodging system applications

Job description

Kankakee Country Club in Kankakee, IL is hiring a Front Desk/Member Services Associate to deliver superior guest service in a hospitality setting. The role includes guest check-in/out, answering questions, and handling charges and paperwork.

Qualified candidates thrive in a service-focused environment. Employment offers healthcare eligibility for 30–34 hours and access to a 401(k) plan; prior lodging system knowledge is helpful. This on-site position requires a high school diploma or GED.