Front Desk/Member Services Associate

Troon; Kankakee (IL); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Healthcare for employees working 30-34 hours

401(k) for employees age 19+

Employee Assistance Program

Job summary

A local country club in Kankakee is seeking a Front Desk/Member Services Associate. This role involves providing exceptional service to guests, checking them in and out, and handling inquiries about the resort and surrounding areas. Qualified candidates should have a high school diploma or GED and knowledge of lodging system applications. Benefits include healthcare for eligible employees and a 401(k) plan. Pay ranges from $15.00 to $22.00 per hour.

Qualifications

• High school diploma or GED required.
• Knowledge of lodging system applications.

Responsibilities

• Accurately post all charges to guests’ bills.
• Check guests in and out based on procedures.
• Provide accurate information about the resort and area.
• Answer guest questions and provide directions.
• Be accountable for cash, checks, and credit card receipts.
• Activate emergency procedures when necessary.
• Assist with faxing, copying, and message-taking.
• Answer the phone and direct calls accordingly.
• Maintain regular and reliable attendance.
• Perform other duties as required.

Job description

Kankakee Country Club is seeking a Front Desk/Member Services Associate! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Pay:

• $15.00 - $22.00
  
  

Key Responsibilities of the Front Desk Agent:

• Accurately posts all charges to guests’ bills.
• Checks all guests in and out of the resort based on established procedures.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provide directions.
• Accountable for all cash, checks, and credit card receipts.
• Accountable for all printed folios and required supporting paperwork.
• Activates the appropriate emergency procedures in the event of a fire, accident, severe weather, or medical emergency.
• Assists with faxing, copying, and message-taking duties.
• Promptly answers the phone and directs calls to the appropriate location.
• Regular and reliable attendance.
• Performs other duties as required.
  
  

Minimum Qualifications for the Front Desk Agent:

• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.
  
  

Other Qualifications

• Knowledge of lodging system applications.
  
  

Benefits:

• Employees working 30-34 hours are eligible for healthcare
• Employees age 19+ are eligible for the 401(k)
• Employee Assistance Program