Front Desk Member Services Associate

Duke University; Durham (NC); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Comprehensive medical and dental care programs

Generous retirement benefits

Family-friendly and cultural programs

Job summary

A leading educational institution is seeking a Member Services Attendant to ensure excellent customer service and support membership operations. You will assist members with inquiries and manage account issues, while maintaining compliance with data privacy standards. The ideal candidate will have strong communication skills and experience in customer service. This part-time position offers an annual pay range of $18.00 to $22.87, with additional benefits and a commitment to diversity and inclusion.

Qualifications

• Prior experience in a service or administrative setting is preferred.
• Demonstrated professionalism and reliability when handling sensitive information.
• Ability to collaborate effectively with various community members.

Responsibilities

• Support administrative and operational tasks related to membership management.
• Provide front-line customer service and assist members with inquiries.
• Process payments and account adjustments per departmental procedures.
• Troubleshoot access and account issues as needed.
• Maintain accurate digital and paper records ensuring data privacy.

Skills

Excellent customer service

Strong attention to detail

Communication skills

Ability to manage multiple priorities

Tools

Membership software

Mobile applications

Job description

A leading educational institution is seeking a Member Services Attendant to ensure excellent customer service and support membership operations. You will assist members with inquiries and manage account issues, while maintaining compliance with data privacy standards. The ideal candidate will have strong communication skills and experience in customer service. This part-time position offers an annual pay range of $18.00 to $22.87, with additional benefits and a commitment to diversity and inclusion.