Front Desk & Member Experience Specialist - Flexible Hours

Planet Fitness; Naples (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

Planet Fitness in Naples, FL, is seeking a Front Desk Associate to welcome members and guests with a friendly, professional demeanor. You will handle check-ins, memberships inquiries, and basic billing while maintaining a clean, organized lobby and front desk area.

The role emphasizes exceptional customer service, teamwork with club staff, and promoting memberships and services. Flexible hours including evenings and weekends are typical for this position.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist members with inquiries about membership options and gym services.
• Check-in members and process billing/renewals.
• Maintain a clean, organized front desk area and lobby.
• Promote memberships and services to prospective members.
• Collaborate with team to achieve club goals and maintain a safe, welcoming environment.

Skills

Customer service experience

Communication skills

Interpersonal skills

Multitasking

Flexibility

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Planet Fitness in Naples, FL, is seeking a Front Desk Associate to welcome members and guests with a friendly, professional demeanor. You will handle check-ins, memberships inquiries, and basic billing while maintaining a clean, organized lobby and front desk area.

The role emphasizes exceptional customer service, teamwork with club staff, and promoting memberships and services. Flexible hours including evenings and weekends are typical for this position.