Front Desk & Member Experience Specialist

Crunch Fitness; Simi Valley (CA); On-site; USD 33,000 - 50,000; Part time

Job summary

Fitness Ventures LLC in Simi Valley is seeking a part-time Member Services Representative to greet members, check them in, and handle inquiries with professionalism. The role involves selling retail, processing payments for services, and communicating events to guests.

You will maintain a friendly atmosphere, support the club team, and assist with various projects while following all company policies and procedures. CPR certification and experience with children are required.

Qualifications

• CPR certification maintained as required.
• Experience with children.
• Certifications, as local/state laws require.

Responsibilities

• Greet members and guests with a smile and positive send-off.
• Check in all members and guests per procedures.
• Facilitate messages on club software at check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain a welcoming atmosphere for members.
• Handle member requests or escalate to a manager.
• Sell retail products.
• Process payments for member services per procedures.
• Know club facilities, services, and schedules.
• Keep a clean and organized work area.
• Assist in projects as delegated by management.
• Follow all policies and procedures in the Team Member Handbook.

Skills

Experience with children

Education

High school diploma or GED

CPR Certification

Job description

Fitness Ventures LLC in Simi Valley is seeking a part-time Member Services Representative to greet members, check them in, and handle inquiries with professionalism. The role involves selling retail, processing payments for services, and communicating events to guests.

You will maintain a friendly atmosphere, support the club team, and assist with various projects while following all company policies and procedures. CPR certification and experience with children are required.