Front Desk & Member Experience Specialist

O2 Fitness; High Point (NC); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Complimentary O2 Fitness Membership

Discounted Personal Training Sessions

O2 Fitness Rewards store

Job summary

O2 Fitness is seeking friendly Front Desk / Customer Service Team Members to deliver a superior member experience in a clean, welcoming environment throughout the Carolinas. You will greet members, answer calls, enroll guests in memberships and coordinate Personal Training orientations.

The role emphasizes exceptional customer service, professional interaction with members and staff, and assisting with billing and club cleanliness.

Qualifications

• High school graduate preferred.
• Strong customer service and professional communication.
• Willing to support housekeeping and maintain cleanliness.

Responsibilities

• All Front Desk / Customer Service Team Members will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to O2 Fitness members, prospective members and guests.
• Greet every member and guest with a smile, warm welcome
• Answer phones in a friendly manner and assist callers with a variety of questions
• Sign guests up for memberships and schedule members for Personal Training orientation
• Assist with billing questions and handling member concerns
• Every team member is responsible for assisting the housekeeping team and the cleanliness of the club. Refilling paper products, disinfectant bottles, folding towels and making sure all areas of the club are fully stocked is one of the key responsibilities of the member experience team.
• Inventory management of drinks, cooler goods, and protein bars. Merchandising products and keeping the cooler stocked.

Skills

Customer service

Communication

Professionalism

Teamwork

Education

High school diploma

Job description

O2 Fitness is seeking friendly Front Desk / Customer Service Team Members to deliver a superior member experience in a clean, welcoming environment throughout the Carolinas. You will greet members, answer calls, enroll guests in memberships and coordinate Personal Training orientations.

The role emphasizes exceptional customer service, professional interaction with members and staff, and assisting with billing and club cleanliness.