Member Experience Team Member

O2 Fitness; Winston-Salem (NC); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Complimentary membership

Discounted Personal Training sessions

Job summary

O2 Fitness in Winston-Salem is seeking a friendly Front Desk / Member Services team member to deliver a welcoming, clean environment and top-notch service. You will greet guests, answer phones, sign members up for memberships, assist with billing questions, and support housekeeping and inventory to keep the club stocked and inviting.

The role offers a friendly, collaborative environment with opportunities for advancement as you master the club offerings and help members on their fitness journeys.

Qualifications

• High school diploma preferred.
• Exceptional customer service; professional demeanor.
• Positive and professional interaction with members and staff.
• Complimentary O2 Fitness membership.
• Discounted Personal Training sessions.

Responsibilities

• Create a positive member experience by providing superior service and cleanliness.
• Greet members and guests with a smile and a warm welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Sign guests up for memberships and schedule Personal Training orientation.
• Assist with billing questions and handling member concerns.
• Assist housekeeping and ensure the club is clean and stocked.
• Inventory management of drinks, cooler goods, and protein bars; merchandise adequately stocked.

Skills

Customer service

Phone handling

Team player

Hospitality

Education

High school diploma

Job description

O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to help our clients achieve real results. We are committed to helping our members create a whole-body approach to wellness by offering an all-inclusive health and fitness experience. We recognize that each members fitness journey is different, thus, we offer a wide variety of group classes, small group activities and personal training.

If fitness is your passion and you love to bring joy to others, support them in their goals, and make people feel connected to a positive and friendly community you could be a great fit for the O2 Fitness family. A smile, collaborative attitude and positive mindset is what it takes to excel!

Responsibilities

• All Front Desk / Customer Service Team Members will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to O2 Fitness members, prospective members and guests.
• Greet every member and guest with a smile, warm welcome
• Answer phones in a friendly manner and assist callers with a variety of questions
• Sign guests up for memberships and schedule members for Personal Training orientation
• Assist with billing questions and handling member concerns
• Every team member is responsible for assisting the housekeeping team and the cleanliness of the club. Refilling paper products, disinfectant bottles, folding towels and making sure all areas of the club are fully stocked is one of the key responsibilities of the member experience team.
• Inventory management of drinks, cooler goods, and protein bars. Merchandising products and keeping the cooler stocked.

Experience

• High school graduate is preferred
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations
• Complimentary O2 Fitness Membership
• Discounted Personal Training Sessions
• Supportive work environment
• O2 Fitness Rewards store

Compensation

• Average pay rate of $13.27 per hour
• Advancement opportunities available with mastery of O2 Fitness club offerings
• 20+ hours per week

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.