Front Desk & Member Experience Manager

Dedham Health & Athletic Complex; Dedham (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Complimentary access to facility amenities

Positive, high-energy work environment

Opportunity to grow within a dynamic team

Job summary

A wellness and fitness center in Dedham, Massachusetts is seeking a Front Desk Manager to lead front desk operations. This role involves overseeing daily administrative functions, ensuring exceptional member experiences, and managing a team to provide top-notch customer service. Ideal candidates should have experience in hospitality or customer service management and possess strong leadership and communication skills. This position offers competitive compensation and opportunities for growth within a dynamic team.

Qualifications

• Previous front desk, hospitality, or customer service management experience is a plus.
• Strong leadership and communication skills.
• Excellent organizational and multitasking abilities.
• Comfortable with POS systems and basic administrative software.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet members and guests with professionalism and enthusiasm.
• Resolve member concerns promptly and effectively.
• Maintain high standards of customer service at all times.
• Oversee daily check-in procedures and facility access control.
• Manage POS transactions, cash handling, and daily reconciliations.
• Promote membership, programs, and special events.

Skills

Customer service management

Leadership

Communication

Organizational skills

Multitasking

POS systems

Job description

A wellness and fitness center in Dedham, Massachusetts is seeking a Front Desk Manager to lead front desk operations. This role involves overseeing daily administrative functions, ensuring exceptional member experiences, and managing a team to provide top-notch customer service. Ideal candidates should have experience in hospitality or customer service management and possess strong leadership and communication skills. This position offers competitive compensation and opportunities for growth within a dynamic team.