Front Desk Manager on Duty — Lead Member Experience

Equinox; Newton (MA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Complimentary club membership

Incentives on products and services

Job summary

A leading wellness and fitness services company is seeking a Front Desk Manager on Duty in Newton, MA. This role involves overseeing front desk operations, providing exceptional customer service, and leading a team. Ideal candidates will have supervisory experience in service-oriented environments, strong leadership skills, and a passion for fitness. The position offers competitive salary and benefits, along with a complimentary club membership.

Qualifications

• Previous experience in customer service.
• Prior supervisory or keyholder experience in retail, hospitality, or fitness preferred.
• Reliable, professional, computer literate, energetic, and friendly.
• Must be available for opening and/or closing shifts and flexible scheduling.

Responsibilities

• Act as the Manager on Duty for all front desk operations.
• Coach and motivate front desk associates.
• Provide the highest level of customer service to members and guests.
• Maintain an organized and welcoming lobby environment.

Skills

Customer service experience

Supervisory experience

Leadership abilities

Excellent communication skills

Problem-solving skills

Job description

A leading wellness and fitness services company is seeking a Front Desk Manager on Duty in Newton, MA. This role involves overseeing front desk operations, providing exceptional customer service, and leading a team. Ideal candidates will have supervisory experience in service-oriented environments, strong leadership skills, and a passion for fitness. The position offers competitive salary and benefits, along with a complimentary club membership.