Front Desk & Member Experience Coordinator

D1's K2 Performance Center; Glenview (IL); On-site; USD 19,342,000 - 25,789,000; Part time

Benefits offered by this job

Flexible schedule

Free uniforms

Training & development

Job summary

D1 Training North Shore is seeking a friendly front desk team member to greet members by name, manage check-ins, and keep class flow smooth during busy windows.

You’ll handle memberships, calls, scheduling, and daily organization, while sharing authentic energy on social platforms and helping cultivate a welcoming, high-energy atmosphere for athletes and adults alike.

Qualifications

• Punctual, energetic, and able to engage members on arrival.
• Comfortable managing front-desk tasks in a fast-paced fitness environment.
• Strong communication and problem-solving in person or over the phone.

Responsibilities

• Greet members by name and make them feel welcome from day one.
• Manage check-ins and maintain smooth class flow during peak times.
• Handle inquiries, provide first impressions, process memberships, and assist with scheduling.

Skills

People skills

Customer service

Communication

Organizational skills

Tools

POS system

Scheduling software

Job description

This Isn't a Typical Front Desk Job

At D1 Training North Shore, the front desk is the heartbeat of the facility. You're not just checking people in - you're setting the tone, building relationships, and making sure every member walks out feeling like they belong here.

Benefits

• Flexible schedule
• Free uniforms
• Training & development

This Isn't a Typical Front Desk Job

At D1 Training North Shore, the front desk is the heartbeat of the facility. You're not just checking people in - you're setting the tone, building relationships, and making sure every member walks out feeling like they belong here.

We train youth athletes, adults, and competitive teams. Our coaches are serious about results. We need someone at the front who matches that energy and takes just as much pride in the experience as the coaches do on the floor.

If you're the kind of person who remembers names, moves fast, and genuinely enjoys being around motivated people - keep reading.

Member Experience

What You'll Actually Be Doing

• Greet members by name and make them feel like regulars from day one
• Manage check-ins and keep class flow smooth during busy windows
• Be the go-to person for questions, concerns, and first impressions

Front Desk Operations

• Process memberships, transactions, and retail sales
• Handle incoming calls and inquiries quickly and professionally
• Manage scheduling, appointment confirmations, and daily organization

Social Media & Content

• Capture real moments - workouts, wins, behind-the-scenes energy
• Post to Instagram and other platforms to keep our community engaged
• Help tell the story of what D1 North Shore looks like from the inside

Facility Standards

• Keep the lobby, turf, and common areas clean and guest-ready at all times
• Restock drinks, snacks, and merchandise
• Support opening and closing procedures

Who We're Looking For

You don't need a fitness certification or a background in sales. But you do need to show up on time, bring energy, and care about doing the job right.

The Best Fit For This Role Is Someone Who

• Is naturally good with people and comfortable starting conversations
• Stays organized and calm when multiple things are happening at once
• Takes ownership - if something needs to be done, you do it without being asked
• Is coachable and open to feedback
• Has a genuine interest in fitness, sports, or athletic performance (big plus, not a requirement)

Schedule

• Monday through Thursday: 3:45 PM - 7:45 PM
• Saturday: 8:00 AM - 12:00 PM
• Approximately 15-20 hours per week

Consistency matters here. Reliable availability is non-negotiable.

Compensation & Perks

• $18 per hour
• Full D1 Training membership - train for free on your own time
• A genuinely fun place to work with coaches and members who take their goals seriously
• Real opportunity to grow with the business as we scale