Front Desk & Member Experience Coordinator

D1 Training; Glenview, Northern (IL, KY); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Flexible schedule

Free uniforms

Training & development

Job summary

D1 Training North Shore is seeking a motivated front desk team member to greet members by name, manage check-ins, and keep classes flowing smoothly during peak times.

You’ll handle memberships, calls, scheduling, and daily organization while delivering an engaging guest experience. Prior fitness knowledge is a plus, but energy, reliability, and people skills matter most.

Qualifications

• You don't need a fitness certification or background in sales.
• Show up on time, bring energy, and care about doing the job right.
• Be naturally good with people and comfortable starting conversations.

Responsibilities

• Greet members by name and make them feel like regulars from day one.
• Process memberships, transactions, and retail sales; manage scheduling and confirmations.
• Handle inquiries by phone and in person with professionalism.
• Capture real moments for social posts and help tell the D1 North Shore story.
• Keep lobby, turf, and common areas clean and guest-ready at all times.

Skills

People skills

Organized

Ownership

Coachability

Fitness interest

Job description

Benefits:

• Flexible schedule
• Free uniforms
• Training & development

This Isn't a Typical Front Desk Job

At D1 Training North Shore, the front desk is the heartbeat of the facility. You're not just checking people in — you're setting the tone, building relationships, and making sure every member walks out feeling like they belong here.

We train youth athletes, adults, and competitive teams. Our coaches are serious about results. We need someone at the front who matches that energy and takes just as much pride in the experience as the coaches do on the floor.

If you're the kind of person who remembers names, moves fast, and genuinely enjoys being around motivated people — keep reading.

What You'll Actually Be Doing

Member Experience

• Greet members by name and make them feel like regulars from day one
• Manage check-ins and keep class flow smooth during busy windows
• Be the go-to person for questions, concerns, and first impressions

Front Desk Operations

• Process memberships, transactions, and retail sales
• Handle incoming calls and inquiries quickly and professionally
• Manage scheduling, appointment confirmations, and daily organization

Social Media & Content

• Capture real moments — workouts, wins, behind-the-scenes energy
• Post to Instagram and other platforms to keep our community engaged
• Help tell the story of what D1 North Shore looks like from the inside

Facility Standards

• Keep the lobby, turf, and common areas clean and guest-ready at all times
• Restock drinks, snacks, and merchandise
• Support opening and closing procedures

Who We're Looking For

You don't need a fitness certification or a background in sales. But you do need to show up on time, bring energy, and care about doing the job right.

The best fit for this role is someone who:

• Is naturally good with people and comfortable starting conversations
• Stays organized and calm when multiple things are happening at once
• Takes ownership — if something needs to be done, you do it without being asked
• Is coachable and open to feedback
• Has a genuine interest in fitness, sports, or athletic performance (big plus, not a requirement)

Schedule

This is a part-time role built around our peak hours — afternoons, evenings, and Saturday mornings.

• Monday through Thursday: 3:45 PM – 7:45 PM
• Saturday: 8:00 AM – 12:00 PM
• Approximately 15–20 hours per week

Consistency matters here. Reliable availability is non-negotiable.

Compensation & Perks

• $18 per hour
• Full D1 Training membership — train for free on your own time
• A genuinely fun place to work with coaches and members who take their goals seriously
• Real opportunity to grow with the business as we scale