Front Desk Associate - Gym

D1 Training - North Shore; Glenview (IL); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive Pay

Free Membership

Fun, friendly, and casual environment

Opportunities for advancement

Job summary

D1 Training North Shore is seeking a part-time Front Desk Associate to warmly welcome members, answer inquiries, and manage front desk operations. The role includes check-ins, maintaining a clean lobby, and assisting with sales and social content. Expect a friendly, fast-paced environment focused on great member experiences.

The position is part-time (approx. 15-25 hours/week) with morning availability. A vibrant, reliable, and coachable attitude is valued, along with the ability to multi-task

Qualifications

• Front desk role requires welcoming interaction and strong customer service.
• Ability to handle calls, inquiries, and front desk tasks.
• Willingness to learn and grow within the team.

Responsibilities

• Stand and greet everyone entering the facility.
• Answer calls and customer inquiries.
• Assist with check-ins and verify client status 10 minutes before each workout.
• Confirm appointments and keep the front desk/lobby clean and organized.
• Check voicemails, respond, or forward messages.
• Gather content for social media.
• Ensure bathrooms are clean and stocked.
• Prep workout areas for the next workout/day.
• Tidy up the turf and weight room.
• Vacuum the weight room.
• Restock fridge, snacks, and gear shelves.
• Follow the open/closing checklist (lights, locks, TVs).
• Monitor and respond to social media inquiries using provided scripts.
• Answer calls using the Telephone Inquiry Script.
• Welcome free trials, verify waiver/profile status, and direct them to the appropriate staff.

Skills

High energy

Reliability

Punctuality

Coachable

People skills

Multi-tasking

Professionalism

Job description

D1 Training North Shore - Front Desk Associate

Benefits

• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement

Company Overview

At D1 Training North Shore, we help athletes and individuals achieve fitness goals through elite-level coaching. Our strength and conditioning programs are designed for youth athletes (7+), adults, and teams to improve performance, build strength, and train like pros.

Our promise: "You pick the goal, we help you get there." We're seeking a high-energy, responsible individual to join our team.

Job Summary

The front desk role is key as it engages with members at every visit. You'll provide a welcoming introduction, answer customer service questions, track facility traffic, and support business operations.

We want everyone to feel like part of a fun, motivating family—not just another gym. You'll interact with many people daily, ensuring all receive exceptional service. This role supports the entire team and can lead to further opportunities within our organization.

Members should be excited to see you and be greeted by name. Bathrooms, supplies, and ancillary sales items should always be ready. 85%+ of your time will be at or near the front desk.

This part-time role (approx. 15-25 hours per week) requires availability for mornings approximately 5 am to 10 am.

Why D1?

D1 Training North Shore is a driven team focused on helping others achieve their goals. We offer competitive compensation and growth opportunities for those who show initiative.

We need someone who:

• Brings consistent, high energy every day.
• Is reliable and punctual.
• Is coachable and ready to learn and grow.
• Connects authentically with members while maintaining professionalism.
• Can multi-task and prioritize effectively.
• Supports the team with a strong work ethic.
• Keeps personal distractions outside of work.
• Greets members by name with enthusiasm.

Primary Responsibilities/Expectations

Front Desk Responsibilities:

• Stand and greet everyone entering the facility.
• Answer calls and customer inquiries.
• Assist with check-ins and verify client status 10 minutes before each workout.
• Confirm appointments and keep the front desk/lobby clean and organized.
• Check voicemails, respond, or forward messages.
• Gather content for social media.

Housekeeping Responsibilities:

• Ensure bathrooms are clean and stocked.
• Prep workout areas for the next workout/day.
• Tidy up the turf and weight room.
• Vacuum the weight room.
• Restock fridge, snacks, and gear shelves.
• Follow the open/closing checklist (lights, locks, TVs).

Sales Responsibilities:

• Monitor and respond to social media inquiries using provided scripts.
• Answer calls using the Telephone Inquiry Script.
• Welcome free trials, verify waiver/profile status, and direct them to the appropriate staff.

Job Type: Part-time

Pay: $18.00 per hour

Benefits

• Competitive Pay
• Free Membership
• Fun, friendly, and casual environment
• Opportunities for advancement

Shift

• 4-hour shift
• 8-hour shift
• Day shift
• Evening shift

Work Location: In person