Front Desk Member Experience Coordinator

D1 Training; Laredo (TX); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Paid time off

Training & development

Job summary

A leading athletic training facility based in Dallas is seeking a Member Experience Coordinator. This position is pivotal in creating an exceptional atmosphere by greeting members, answering inquiries, and supporting sales. The ideal candidate is outgoing, has strong communication skills in English and Spanish, thrives in a busy environment, and has a passion for fitness. This role offers various benefits including bonuses based on performance and employee discounts.

Qualifications

• Excellent customer service skills and experience in memberships or retail.
• Fluent in English and Spanish.
• A passion for fitness and helping people succeed.
• Ability to multitask in a busy athletic environment.
• Positive attitude with a customer-first mindset.
• Sales or service experience is a plus.
• Passion for fitness, sports, or helping people succeed.

Responsibilities

• Greet members and guests with professionalism and energy.
• Answer phone calls and respond to inquiries.
• Process memberships and retail sales.
• Maintain front desk and lobby organization.
• Communicate daily with coaches and management.
• Communicate daily with coaches and the General Manager.
• Provide exceptional service to athletes, parents, and adult members.
• Handle light administrative tasks and follow-up communication.
• Maintain D1’s culture, hospitality standards, and member experience excellence.

Skills

Strong communication skills (in-person and phone)

Outgoing and comfortable talking to people

Organized, dependable, and detail-oriented

Sales or service experience

Ability to multitask in a busy athletic environment

Positive attitude with a customer-first mindset

Sales or service experience

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

D1 Training is an athletic-based training facility that delivers high-energy workouts and a world-class experience for youth athletes ages 7 and up as well as adults, and families. We’re building a strong team that reflects professionalism, excellence, and D1 Character and Mindset.

The Member Experience Coordinator is the heartbeat of our facility. This person creates an exceptional first impression, supports membership sales, answers inbound/outbound calls, manages member check-ins, maintains front desk operations, and ensures every athlete and parent feels welcomed, supported, and valued.

Key Responsibilities

• Greet members and guests with professionalism and high energy
• Answer phone calls, schedule appointments, and respond to inquiries
• Process memberships, retail sales, and check-ins
• Support sales by guiding prospects through membership options
• Keep the front desk and lobby organized, clean, and efficient
• Communicate daily with coaches and the General Manager
• Provide exceptional service to athletes, parents, and adult members
• Handle light administrative tasks and follow-up communication
• Maintain D1’s culture, hospitality standards, and member experience excellence

Scheduled Hours

• Monday - Friday: 4pm to 9pm
• Alternating Saturdays: 8am to 12pm

What Makes You a Great Fit

• Outgoing and comfortable talking to people
• Strong communication skills (in-person and phone) english and spanish
• Organized, dependable, and detail-oriented
• Ability to multitask in a busy athletic environment
• Positive attitude with a customer-first mindset
• Sales or service experience is a plus
• Passion for fitness, sports, or helping people succeed