Front Desk & Member Experience Coordinator

Folsom Fitness, LLC

Folsom (CA)

On-site

USD 23,000 - 24,000

Full time

14 days+

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Job summary

Folsom Fitness, LLC, operating as a Planet Fitness franchisee via Taymax Group, LP, is seeking a Member Services Representative in Folsom, CA. This role focuses on delivering a superior member experience at the front desk, greeting members and guests, processing sign-ups, and guiding tours.

The position emphasizes strong customer service, reliability, and teamwork, with duties spanning membership processing, account updates, and facility cleanliness to ensure a welcoming Judgement Free Zone

Qualifications

Customer service background preferred.
Basic computer proficiency.
Punctuality and reliability are a must.
Ability to work independently as well as part of a team.
A positive, upbeat attitude and a passion for fitness and health!
Exceptional customer service skills; interact positively and professionally with members and co-workers.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Answer phones, assist callers, check members into the system, sign up new members and calculate rates.
Assist in updating member accounts.
Respond to member questions and concerns and escalate when needed.
Maintain club cleanliness and complete daily tasks within the first hour of shift.
Perform other duties as needed based on club requirements.