Front Desk & Member Experience Associate

Planet Fitness; Venice Groves (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate in Venice, FL. You will be the first contact for members and guests, delivering friendly service and keeping the club clean and organized. You will assist with check-ins, basic billing, and renewals while promoting memberships and services.

The role emphasizes a welcoming, judgment-free environment with teamwork to support daily operations and ensure a positive member experience, including evenings and weekends as needed.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Customer Service: Greet members and guests in a friendly and professional manner, ensuring a welcoming environment.
• Member Support: Answer questions about memberships and services; assist with equipment usage.
• Administrative Tasks: Check-in members, handle basic transactions, and maintain front desk organization.
• Facility Presentation: Keep front desk and areas tidy; ensure locker rooms and bathrooms are clean and presentable.
• Promote Membership Sales: Inform potential members about benefits and services and encourage sign-ups.

Skills

Customer service

Communication skills

Interpersonal skills

Basic computer skills

Positive attitude

Fast-paced environment

Flexible hours

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate in Venice, FL. You will be the first contact for members and guests, delivering friendly service and keeping the club clean and organized. You will assist with check-ins, basic billing, and renewals while promoting memberships and services.

The role emphasizes a welcoming, judgment-free environment with teamwork to support daily operations and ensure a positive member experience, including evenings and weekends as needed.