Front Desk & Member Experience Associate

Planet Fitness; Portland (OR); On-site; USD 21,000 - 28,000; Part time

Job summary

Planet Fitness in Portland, OR is seeking a friendly Front Desk Associate to greet members and guests, deliver excellent service, and help maintain a clean, welcoming club. You will manage check-ins, answer questions about memberships, and guide guests to services while upholding Planet Fitness standards.

This part-time role requires strong communication, reliability, and the ability to multitask in a fast-paced setting, with flexible availability including evenings and weekends.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent

Responsibilities

• Greet members and guests in a friendly and professional manner, ensuring that everyone feels welcome and valued.
• Assist members with inquiries about membership options, policies, and gym services. Help with equipment usage and direct members to the right resources.
• Check-in members as they arrive, maintain an organized front desk area, and handle membership-related transactions (e.g., billing, renewals).
• Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness and appeal of the club.
• Educate potential members about the benefits of joining Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Work alongside fellow team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Flexible schedule

Education

High school diploma or equivalent

Job description

Planet Fitness in Portland, OR is seeking a friendly Front Desk Associate to greet members and guests, deliver excellent service, and help maintain a clean, welcoming club. You will manage check-ins, answer questions about memberships, and guide guests to services while upholding Planet Fitness standards.

This part-time role requires strong communication, reliability, and the ability to multitask in a fast-paced setting, with flexible availability including evenings and weekends.