Front Desk Medical Secretary: Patient Access & Scheduling

NYU Langone Health; New York (NY); On-site; USD 40,000 - 43,000; Full time

Job summary

NYU Langone Health is seeking a per diem Secretary I for the Hematology Oncology team in Brooklyn. The role focuses on front-end administrative duties, including greeting patients, answering calls, scheduling appointments, processing authorizations, and supporting practice operations.

You will work closely with physicians and staff, manage calendars, educate patients about MyChart, and ensure accurate documentation in Epic while maintaining patient confidentiality and service standards.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Obtains authorizations for services as needed.
• Answers calls and takes messages; routes to appropriate contact.
• Maintains patient access activities and greets patients.
• Manages physician calendars and sends calendar invites.
• Releases medical records per HIPAA and ROI procedures.
• Documents disclosures in Epic and fulfills requests within 10 days.
• Prepares routine letters, forms and documents as needed.

Skills

Greeting patients

Scheduling appointments

Answering calls

HIPAA compliance

Communication

Team coordination

Customer service

Multitasking

Calendar management

Registration policies

Education

High School Diploma

Tools

EPIC

MyChart

Job description

NYU Langone Health is seeking a per diem Secretary I for the Hematology Oncology team in Brooklyn. The role focuses on front-end administrative duties, including greeting patients, answering calls, scheduling appointments, processing authorizations, and supporting practice operations.

You will work closely with physicians and staff, manage calendars, educate patients about MyChart, and ensure accurate documentation in Epic while maintaining patient confidentiality and service standards.