Front Desk Medical Receptionist

Altitude Pediatrics; Grand Junction (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Altitude Pediatrics LLC is seeking a full-time front office receptionist to join our small but mighty team in Grand Junction, Colorado. This role focuses on delivering excellent customer service, greeting patients, answering calls, scheduling appointments, and handling financial transactions with care.

You will maintain patient records, verify insurance, protect confidentiality under HIPAA, and use scheduling software.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in a medical office or customer service role preferred.
• Strong interpersonal and communication skills.
• Proficiency with scheduling software and general office technology.
• Ability to maintain confidentiality and adhere to HIPAA regulations.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Answer telephone calls promptly and professionally, routing as needed.
• Greet patients and assist them as appropriate.
• Explain financial requirements and collect copays.
• Answer telephone screens, take messages, and provide information.
• Obtain, verify, and update patient information including insurance.
• Requests, locates, sends and receives patient medical records.
• Schedules appointments for patients by phone or in person.
• Ensure updates are input daily into the master schedule.
• Use customer service principles to handle patients calmly and pleasantly.

Skills

Interpersonal skills

Communication skills

HIPAA awareness

Confidentiality

Education

High school diploma or equivalent

Tools

Scheduling software

Office technology

Job description

Job description:

We are looking for a full-time front office receptionist!

If making a positive impact in the lives of others is on your daily to-do list, you will love working with our small but mighty team. This is an incredible opportunity to join us in caring for our little patients.

The right candidate will bring excellent customer service and appropriate skills to their role Some of your responsibilities will include:

• Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail or redirection of calls as necessary.
• Greets patients and assists them as appropriate.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Answers telephone screens calls, takes messages, and provides information.
• Obtains, verifies, and updates patient information, including insurance coverage, and provides support services to patients and medical staff.
• Requests, locates, sends and receives patient medical records.
• Schedules appointments for patients either by phone when they call or in person after an office visit.
• Ensures updates (e.g. cancellations or additions) are input daily into master schedule.
• Use customer service principles and techniques to deal with patients calmly and pleasantly.

Qualifications:

• High school diploma or equivalent preferred
• Previous experience in a medical office or customer service role preferred
• Strong interpersonal and communication skills
• Proficiency with scheduling software and general office technology
• Ability to maintain confidentiality and adhere to HIPAA regulations
• Detail-oriented with excellent organizational skills

Workdays:

• Monday - Friday
• Some Saturdays, additional pay applies
• Some Evening Hours

Additional Information:

This position complies with all applicable Colorado and Federal employment regulations, including:

Equal Pay for Equal Work Act: We provide clear and transparent disclosure of compensation and benefits to ensure pay equity across all roles.

Job Application Fairness Act (JAFA): We do not request age- identifying information such as birth dates or graduation years. Applicants are encouraged to omit or redact this information from the application materials.

Band the Box Legislation: We do not inquire about an applicant's criminal history during the initial stages of the hiring process.

Social Medical Privacy Laws: We respect your privacy and will never request access to personal social media accounts or login credentials.

Altitude Pediatrics LLC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, marriage status, or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Medical scheduling: 1 year (Preferred)

License/Certification:

• Driver's License (Required)