Office Assistant- IRMC Physician Group - Maxillofacial Surgery Office - Full Time

Indiana Healthcare Physician Serv; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Indiana Healthcare Physician Serv is seeking an Office Assistant for the IRMC Physician Group - Maxillofacial Surgery Office in Indiana, PA. This full-time position handles patient check-in, scheduling, insurance verification, and front-desk duties following provider protocols.

You will maintain records, process registrations, collect payments, and ensure HIPAA compliance while delivering friendly and efficient service to patients and visitors.

Qualifications

• Greet and register patients and visitors in a prompt, friendly manner.
• Review and process patient registration forms for accuracy.
• Collect, scan and update personal/financial information (insurance cards, IDs).
• Handle insurance eligibility verification and alerts.
• Collect payments and provide receipts, maintaining accuracy.

Responsibilities

• Schedule patient appointments according to provider protocol.
• Maintain front desk area and waiting room in an orderly condition.
• Forward medical record requests to HIM in a timely fashion.
• Follow HIPAA and confidentiality rules when sharing information.
• Retrieve and manage faxes; obtain prior authorizations as needed.
• Travel to other IPG offices to cover front desk when required.

Job description

Office Assistant- IRMC Physician Group - Maxillofacial Surgery Office - Full Time

Job Category: Administrative Support

Requisition Number: OFFIC002833

Locations

Showing 1 location

Indiana, PA 15701, USA

Description

Job Responsibilities

• Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
• Retrieves, reviews for correctness and processes patient registration forms.
• Collects, scans and updates personal and financial information (insurance cards, driver’s license, etc.) obtained from patients.
• Runs insurance verification/eligibility on every patient.
• Works insurance eligibility alerts (yellow triangle alerts).
• Collects payments from patients and provides a receipt.
• Retrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday.
• Answers telephone and directs incoming calls to the appropriate party (e.g. physician, clinical or support staff) via message center.
• Works Cerner message center pools and completes messages as applicable.
• Schedules patient appointments according to provider protocol.
• Maintains copays, petty cash logs and receipts.
• Forwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy.
• Monitors patient reminder system daily to include cancellations, reschedules and no-show appointments. Follows-up on appointment cancelations and reschedules as appropriate.
• Follows HIPAA, Confidentiality and Security rules when providing information to outside sources.
• Accepts and signs for mail parcels and other deliveries according to office policy.
• Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.
• Provides lead or manager with a list of clerical supplies as needed.
• Maintains an orderly, neat and clean front desk area and waiting room.
• Routinely retrieves faxes from the fax machine.
• Obtains prior authorizations as required by patient insurance policy for testing and procedures.
• Travels to other IPG offices when needed to cover front office when requested.
• Performs other tasks as requested.

Equal Opportunity Employer
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