Front Desk Medical Office Assistant: Patient Care

Erickson Senior Living; Silver Spring (MD); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

PTO + volunteer hours

401k match

Onsite medical centers

Education assistance

Growth opportunities

Job summary

Erickson Senior Living at Riderwood Village in Silver Spring, MD, seeks a Medical Office Assistant to greet patients, collect information, and provide essential administrative support for top‑quality care and service.

The role requires at least 1 year in a front medical office, proficiency with a multi‑line phone system, basic computer skills, and strong communication. Compensation is $22.00–$23.00 per hour, with expectant growth and benefits.

Qualifications

• Minimum of 1 year of front medical office experience.
• Ability to use a multi-line electronic telephone system.
• Basic computer skills.
• Excellent communication skills.
• Filing/charting and documenting accurate patient records.

Responsibilities

• Receive and schedule patients at the front desk as well as answering the phone taking accurate messages.
• Answer multi-line phone while documenting concise messages from internal/external customers
• Manage the uploading of new patient information into the portal.
• Request patient medical records from outside providers and follow-up as necessary to ensure receipt
• Scan and attach reports to patient charts and referrals to close the referral loop
• Verify Insurances prior to appointment; Add/Update Insurance information into the system.
• Make daily reminder calls to patients for upcoming appointments.
• Assist with completion of Visit Prep forms to ensure efficient provider visit
• Coordinate care with other departments/Specialists as needed
• Work on spreadsheets and tasks as directed by Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors

Skills

Front medical office experience

Multi-line phone system

Basic computer skills

Excellent communication skills

Filing and charting patient records

Tools

Multi-line telephone system

Job description

Erickson Senior Living at Riderwood Village in Silver Spring, MD, seeks a Medical Office Assistant to greet patients, collect information, and provide essential administrative support for top‑quality care and service.

The role requires at least 1 year in a front medical office, proficiency with a multi‑line phone system, basic computer skills, and strong communication. Compensation is $22.00–$23.00 per hour, with expectant growth and benefits.